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TLC Worldwide · 4 months ago

Client Service Director

New York, NY

Full-time

Onsite

Director/Executive

TLC Worldwide is a company focused on driving customer acquisition, loyalty, and engagement through emotionally engaging rewards. The Client Service Director will manage complex multi-channel campaigns, oversee project timelines, and build relationships with clients to ensure campaign success.

AdvertisingMarketingSales

Responsibilities

Own and manage complex multi-channel campaigns across key client accounts

Oversee project timelines, creative output, client approvals and budget adherence

Lead cross-departmental collaboration across product, sales, digital and concierge

Deliver weekly reporting to senior leadership and share campaign learnings

Build and nurture consultative relationships with clients that inspire trust

Attend key meetings and lead dynamic presentations that showcase TLC’s thinking

Evaluate promotional impact and campaign performance against strategic goals

Represent client interests across internal teams and ensure consistent excellence

Identify opportunities for upsell and new business development

Collaborate with sales on bids, pitches and accurate job costing

Keep sales partners informed throughout the lifecycle of campaign delivery

Ensure profitability across campaigns through effective resource planning

Negotiate terms, manage over-redemption risk and lead upsell strategies

Contribute to wider business strategy while driving your accounts forward

Lead and empower a high-performing team to deliver on objectives

Champion quality control, process adherence and continuous improvement

Align workloads with strengths and drive efficiency across campaign

Qualification

Marketing experienceClient relationship managementStrategic thinkingProject managementPresentation skillsCommercial acumenTime managementPersuasion skillsCollaborative mindset

Required

Sharp strategic thinking, with a flair for writing and presenting

Experience in marketing or advertising

A collaborative and entrepreneurial mindset paired with commercial acumen

The confidence to go deep on strategy while keeping sight of delivery

Exceptional multi-tasking, time management and persuasion skills

Benefits

Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients

Weekly webinars to support your development through our People Academy

Annual TLC Wellness Week and programmes throughout the year

TLC Culture Club - including seasonal social events, tasty lunches & more

TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave

TLC Rise - supporting and empowering women into leadership roles

'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits

TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme