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Waterway Carwash · 2 months ago

Customer Service - Representative

Shrewsbury, MO

Full-time

Onsite

New Grad, Entry Level

$16/hr - $18/hr

Waterway Carwash is hiring Customer Service Associates at their Shrewsbury location. The role involves providing exceptional customer service, selling car wash services and memberships, and maintaining a clean and organized environment for customers.

AutomotiveOil and GasRetail

Responsibilities

Provide excellent and timely customer service to create a pleasant experience for customers. Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs

Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location

Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to: Outside areas: gas pump islands, payment terminal, and entrance to tunnel; and, Inside areas: counters, merchandize display areas, restrooms, and customer waiting areas

Keep convenience store merchandise stocked and organized, displays clean and well presented. Take inventory of merchandise levels as directed by store management

Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately. Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology

Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety

Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers

Perform various transactional functions to meet customer demand and store staffing needs

Various other functions as identified and directed by management

Qualification

Customer serviceEnglish fluencySales experienceRetail experienceProfessional demeanorTrainPositive attitude

Required

Current and valid drivers' license

Professional demeanor, behavior, and appearance in accordance with company policy

Ability to perform all essential functions safely without endangering oneself or others

Ability to comply with local/State health code requirements for soda fountain and food service/sales

Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable)

Ability to complete all required trainings/certifications required to perform any of the required functions

Be friendly and engaging! A positive attitude and a will to succeed!

Preferred

Experience in customer service, retail, or sales preferred

Benefits

People Focused Role - love helping people? Spend your time engaging with customers and great team-mates.

Work Culture - Fun and active. Friendly team focused culture. Supportive managers and peers.

Training and Experience - structured training and development. Learn valuable service, sales, and operational skills. Clear learning and development paths to support advancement.

Flexible Scheduling - variable schedules built around your availability.

Perks and Discounts - free carwashes plus fuel and retail store discounts

Tuition Assistance Program - Continuing your education? Up to $4k/year in Tuition Assistance Bonus.

Advancement and Cross Training - highly structured promotional path. Cross training opportunities. Promote from within culture. Path to Management Development Program.