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MCI · 2 months ago

Bank Customer Service Representative - Evenings

Savannah, GA

Full-time

Onsite

Entry Level

1+ years exp

MCI is one of the fastest-growing tech-enabled business services companies in the USA, specializing in customer experience and business process outsourcing. They are seeking a proactive and customer-focused Bank Customer Service Representative to provide vital support to clients, responding to inquiries and resolving account-related issues in a fast-paced call center environment.

Business Information Systems

Responsibilities

Respond promptly to customer calls and online inquiries

Investigate and resolve account-related issues

Provide guidance on banking products and services

Accurately document all customer interactions

Qualification

Customer service experienceBanking knowledgeNumeracy skillsCommunication skillsDiploma/GED

Required

High School Diploma/GED

1-2 years of customer service experience (banking preferred)

Strong numeracy and communication skills

Availability for evening or extended hours

Must be authorized to work in the country where the job is based

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint

Job offers are contingent on background/security investigation results

Must be willing to submit to drug screening

Job offers are contingent on drug screening results

Benefits

Paid Time Off Earn PTO and paid holidays to take the time you need.

Incentives & Rewards Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!

Health Benefits Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.

Retirement Savings Secure your future with retirement savings programs, where available.

Disability Insurance Short-term disability coverage is available to help protect you during unexpected challenges.

Life Insurance Access life insurance options to safeguard your loved ones.

Supplemental Insurance Accident and critical illness insurance

Career Growth With a focus on internal promotions, employees enjoy significant advancement opportunities.

Paid Training Learn new skills while earning a paycheck.

Fun, Engaging Work Environment Enjoy a team-oriented culture that fosters collaboration and engagement.

Casual Dress Code Be comfortable while you work.