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Staci Americas · 3 months ago

Client Success Executive

Batavia, IL, US

Full-time

Onsite

Mid Level

$75K/yr - $85K/yr

4+ years exp

Staci Americas is a fast-growing 3PL seeking a Client Success Executive based in Batavia, IL. This role serves as the primary liaison between the company and its customers, focusing on service-based interactions and enhancing business relationships through proactive strategy recommendations.

B2BB2CE-CommerceLogisticsMarketingPoint of SaleTransportationWarehousing

Responsibilities

Work directly with the Operations management and implementation teams for new customer and product implementation

Participate in status update calls and providing input from the client services perspective

Manage working relationship with customers, providing client support through research and documentation of issues working with the internal warehouse distribution center and other departments as applicable

Assist with the development, implementation, and direction of Staci Americas’ programs, policies, procedures, and guidelines to ensure efficiency and compliance

Maintain daily, weekly and monthly Key Performance Indicators (KPIs) for customers and be an integral contributor to the regular Quarterly Business Review (QBR) process

Conduct weekly conference calls with the customer and the operations staff at the facilities, and take part in internal labor planning meetings

Day-to-day management of account(s) including, billing (weekly, month-end), SOP and related account activities, timely processing of customer orders including filling, shipping, inquiries and related follow up through emails, conference calls, etc

Ad hoc reporting/work as directed by manager

Qualification

Quality ManagementMicrosoft OfficeProject ManagementPresentation technologyAccount management

Required

4-6 years of account management or business to-business customer service experience, ideally within a multi-client warehousing environment

Presentation technology

Business and Financial implications of decisions

Project Management

Quality Management

Microsoft Office (advanced Excel)

Supervising a team of Customer Success Representatives

Ability to proactively recommend strategies that improve the overall business relationship and shared goals and objectives of our customer partnership

Ability to articulate presentation of ideas

Ability to learn our proprietary order/warehouse management system, as well as customer specific systems and related programs to ensure that customer's inventory is managed properly

Ability to manage difficult or emotional customer situations, respond promptly to customer needs and meet commitments

Ability to identify and resolve problems in a timely manner, gather and analyze information, and develop alternative solutions

Ability to communicate orally and in written form in a professional manner at all times with end users, customers, vendors and teammates, including senior management

Ability to align work with strategic goals