Apply on Employer Site

LINQ · 2 months ago

Fulfillment Specialist

PITT NEW

Full-time

Onsite

Entry Level

$20.17/hr - $22.11/hr

1+ years exp

LINQ Services provides comprehensive managed mobility services to corporate clients with fleet mobile device needs. The Fulfillment Specialist will support mobile clients by ensuring efficient and accurate order shipments, managing inventory, and responding to client requests to enhance their experience with device management.

HardwareSoftware

Responsibilities

Complete device requests for LINQ’s clients, including preparing devices, kitting accessories, inventory management, provisioning, and processing returns per client specifications

Prepare devices for shipment to customer specifications and ensure proper documentation of shipments for insurance and tracking purposes

Ensure that the device request queue is being managed effectively and that you are hitting your individual KPIs and metrics

Effectively communicate with clients as necessary to ensure that they have a positive experience

Resolve client issues including responding to incidents and errors appropriately

Act as a proactive voice to inform leadership of observed internal IT or client procedural issues

Assists with updating procedures as necessary to effectively serve clients

Collaborate with cross-functional support groups on requests and projects, for both Internal and external clients

Routinely communicate status updates on long-term projects and exercise consistent follow up

Learn about Mobile Device Management solutions to better support clients

Work in our Pittsburgh, PA warehouse five days a week. The nature of this role requires on-site work

Qualification

Shipping experienceKitting packagesMobile device knowledgeCRM softwareMicrosoft Office SuiteCustomer service skillsAnalytical thinkingTeam player mentalityOrganizational skills

Required

High School diploma or equivalent educational experience

One year of experience in shipping, kitting, mobile device retail or other relevant experience

Knowledge of mobile devices including OS and hardware-be able to work with a variety of devices to power on, install software, and follow procedures to reset devices

Customer service skills with a focus on resolution and follow through

Experience with CRM software or Salesforce a plus

Advanced computer skills and familiarity with Microsoft Office Suite

Team player mentality, able to work with all people

A desire to learn and willingness to always help

Reliably perform job-related tasks, finishing assigned projects to meet deadlines

Skilled at developing positive relationships and rapport with all clients and LINQ team members

Ability to think analytically to identify trends and take appropriate actions

Demonstrated detailed orientation, organizational, prioritization and time management skills; experience building daily/weekly structure in schedule

Ability to work a flexible schedule to meet business needs and performance requirements

Must be able to reliably commute to our Pittsburgh, PA office each workday