CIM Group · 2 months ago
Resident Relations Associate (Residential)
Alexandria, VA
Full-time
Onsite
New Grad, Entry LevelCIM Group is a community-focused real estate and infrastructure owner, operator, lender, and developer. The Resident Relations Associate assists in the smooth operation of the property, focusing on customer service and acting as a liaison between residents and the maintenance team.
Asset ManagementCommercial Real EstateFinanceFinancial ServicesProperty DevelopmentProperty Management
Responsibilities
Assist the Property Manager in addressing the needs of the property and its residents
Addresses resident complaints and maintenance requests
Scheduling appointments for repairs and for meetings with residents
Prepares correspondence and notices
Prepares paperwork with respect to resident accounts
Responsible for follow up with residents to guarantee the work orders are being done correctly and expeditiously
Assisting with rent increases, late payments/collections, evictions and the move-in/out process
Maintain files for residents, lease applications, deposits, etc., and assist in leasing when needed
Such other tasks or assignments as may be required by management
Qualification
Required
High School Diploma required
Detail oriented, deadline driven and ability to manage multiple tasks
Ability to work independently and to proactively evaluate and address work opportunities within the area of responsibility
Ability to apply common-sense understanding to carry out instructions
Ability to solve practical problems
Ability to communicate effectively, both written and verbal
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence and/or reports
Preferred
Prior experience in residential real estate preferred
Proficient in Microsoft Office, especially Excel and Word
Experience in Yardi or comparable software a plus
Benefits
A variety of Medical, dental, and vision benefit plans
Health Savings Account with a generous employer contribution
Company paid life and disability insurance
401(k) savings plan, with company match
Comprehensive paid time off, including: vacation days, 10 designated holidays, sick time, and bereavement leave
Up to 16 hours of volunteer time off
Up to 16 weeks of Paid Parental Leave
Ongoing professional development programs
Wellness program, including monthly and quarterly prizes
And more!
Company
CIM Group
CIM is a community-focused real estate and infrastructure owner, operator, lender and developer.
Founded in 1994
501-1000 employees
H1B Sponsorship
CIM Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (9)
2022 (3)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$47.5M2023-11-27Debt Financing· $47.5M
2021-05-15Undisclosed
Leadership Team
Bernard Ryan
Managing Director, Head of Insurance Solutions
Recent News
Dallas Innovates
2025-11-24
2025-11-23
Company data provided by crunchbase