Signet Jewelers · 5 days ago
Specialist IT II (Hybrid)
Greater Cleveland
Full-time
Hybrid
Mid Level
3+ years expSignet Jewelers is the world's largest retailer of diamond jewelry, operating over 2,800 stores worldwide. The IT Specialist provides technical support and assistance to users, ensuring smooth operation of computer systems and networks while maintaining security and integrity of IT systems.
E-Commerce PlatformsJewelryRetail
Responsibilities
Provide tier 2 support for hardware, software, and network related issues
Install, configure, and maintain computers, software applications, and network devices
Monitor systems, troubleshoot problems, and escalate complex issues as needed
Manage user access to systems and applications, ensuring proper permissions and security
Develop scripts (e.g., PowerShell) to automate processes and improve team efficiency
Ensure systems are updated, secure, and operating efficiently
Provide guidance and training to end users on IT systems, software, and best practices
Develop and maintain self-service KBAs for end users to resolve common issues and requests without IT intervention
Promote effective use of IT resources to improve productivity
Collect feedback from users to identify recurring issues and recommend improvements
Document incident resolutions in tickets and in knowledge base articles (KBAs)
Assist with IT security measures and ensure compliance with policies
Collaborate with IT teams, departments, and vendors on projects, deployments, migrations, and automation initiatives
Support team efforts in managing IT inventory, including hardware and software assets
Qualification
Required
2-year degree in computer science, information technology, or a related field
3-5 years of experience in a technical support role
Technical troubleshooting, diagnosing and problem-solving skills
Strong knowledge of computer hardware, networking and software
Experience with specific IT systems and technologies, such as Microsoft Windows, macOS, iOS, Citrix, AWS and Active Directory
Experience with PowerShell scripting
Experience with IT management tools, such as Microsoft Intune and SCCM
Preferred
Technical Certifications a plus
Benefits
Competitive healthcare, dental & vision insurance
401(k) matching after one year of employment
Generous time off + company holidays
Merchandise discount
Learning & Development programs
Much more!
Company
Signet Jewelers
Signet Jewelers engages in the retail sale of jewelry and watches in the United States, the United Kingdom.
10001+ employees
H1B Sponsorship
Signet Jewelers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (13)
2023 (5)
2022 (9)
2021 (17)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$625.27MKey Investors
Leonard Green & Partners
2016-08-25Post Ipo Equity· $625.27M
2008-09-11IPO
Leadership Team
J.K. Symancyk
Chief Executive Officer
Colleen Rooney
Chief Corporate Affairs & Sustainability Officer
Recent News
2025-12-30
2025-12-24
The Motley Fool
2025-12-10
Company data provided by crunchbase