Midwestern University · 3 months ago
Patient Account Representative- IL- Multispecialty Clinics, Finance
Downers Grove, IL
Full-time
Onsite
Entry Level
2+ years expMidwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. They are seeking a Patient Account Representative responsible for performing various front office procedures, including patient registration, insurance verification, and payment collection.
Higher Education
Responsibilities
Greet and direct patients and visitors
Perform registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, and obtaining necessary signatures
Calculate and collect patient liability according to verification of insurance benefits and expected reimbursement
Explain and provide financial policies and available resources for alternative payment arrangements to patients and their families
Enter payments in practice management system and perform daily payment reconciliation in timely and accurate manner including balanced of cash drawer
Answering phones including scheduling appointments, taking messages, routing calls to departments, and answering general inquires
Schedule appointments accurately and complete pre-registration processes including insurance verification, and identification of POS collection amounts
Make appointments from calls and orders work queues
Reschedule and cancel appointments and communicate as needed with patients/families and providers/clinics
Coordinate multiple appointments
Provide positive patient interactions when speaking with patients, care providers, and others while on phones and in clinic
Provide instructions prior to appointment as directed by service department
Provide directions/maps, and parking instructions
Secure demographics, guardian and emergency contacts, guarantor, and insurance coverage information
Verify insurance eligibility and benefits when necessary
Update demographics when patient information changes
Request and enter referral information when necessary
Notify patients of co-payments, deductibles, co-insurance and collect outstanding balances during scheduling process when appropriate
Follow state and federal regulations related to healthcare
Other duties may be assigned
Qualification
Required
High school diploma or GED
Minimum of 2 years experience working in a healthcare setting
Experience working in a team environment with a high focus on customer service
Ability to maintain a professional demeanor
Detail oriented
Promote a welcoming atmosphere
Computer proficiency in MS Office (Word, Excel, Outlook)
Experience using medical practice management software
Intermediate skills in reading and interpreting documents such as safety rules, operating and maintenance instructions and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to work in a constant state of alertness and safe manner with regular, predictable, in-person attendance
Strict compliance with all policies and procedures
Ability to develop positive rapport effectively
Benefits
Medical, dental, and vision insurance plans
Life insurance
Short/long-term disability
Pet insurance
Flexible spending accounts including healthcare reimbursement and child/dependent care accounts
Paid holidays
Sick/flex days
Personal days
Vacation days
403(b)-retirement plan
Tuition reimbursement
Childcare subsidy reimbursement program
Identity theft protection
Employee assistance program
Wellness facility on-site with a fully equipped fitness facility
Company
Midwestern University
Founded in 1900, Midwestern University is a not-for-profit graduate institution of higher education offering degrees in the health sciences on two campuses.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Joshua Baker
Vice President and Chief Academic Officer for Optometry, Pharmacy and Veterinary Education
Kathleen Player
Chief Academic Officer and VP of Health Science Education and VP of Clinic Operations
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