VOA Illinois · 2 months ago
Client Support & Service Coordinator - RRH
Chicago, IL
Full-time
Onsite
Entry, Mid Level
$22.20/hr - $26.64/hr
2+ years expVolunteers of America Illinois is a national, faith-based nonprofit organization dedicated to providing culturally sensitive programs and services. The Client Support & Service Coordinator will deliver client-centered support, manage caseloads, and connect clients to necessary resources to promote housing stability and self-sufficiency.
Non-profit Organization Management
Responsibilities
Drive engagement and communication with clients that embodies empathy, patience and emotional intelligence
Advocate for clients using active listening to determine resources and meet various needs
Collaborate with VOA colleagues, outside organizations or vendors, etc. to connect clients and obtain necessary resources
Display discipline in managing time and attention to assigned caseload, tasks or projects
Exercise prudent stewardship of agency resources
Exhibit cultural competence while serving clients of diverse backgrounds and commit to expanding knowledge and understanding of different communities and people groups
Demonstrate ethical and professional behavior at all times
Engage with trauma-informed care approach and practice principles
Recognize and display ability to de-escalate and resolve conflict as necessary
Providing intense case management, which includes; intake and assessment with new residents, collaborative development of individual service plans with residents, crisis intervention and linkages to resources/referrals
Assist residents in goal attainment, including but not limited to: maintaining their housing, obtaining and maintaining sustainable income, and achieving health and wellness goals with the objective of residents being prepared to take on full responsibility for market-based rent and leases within a 12-month period
Development of contacts with service providers and agencies for resident referrals, educating clients on available services, and monitoring the provision of services by VOA Illinois
Qualification
Required
Bachelor's degree in Human Services, Social Work, Psychology, Education, Business Management, or other related industries
Minimum of 2 years of direct work in the areas of employment, case management and working with homeless populations
Basic understanding of the Trauma-Informed Care and Harm-Reduction service approaches
Demonstrated ability in communication, collaboration, conflict resolution human services working with highly vulnerable clients
Excellent interpersonal, critical thinking, and written and verbal communication skills
Must have a valid driver's license as the job requires significant travel in the Chicago metropolitan area
Experience and demonstrated proficiency/success in leveraging and working with community resources
Must be proficient in Microsoft Office, with especially spreadsheets, databases, and reporting tools
Benefits
Medical Dental, Vision
403b/403b Matching
Paid-Time Off
Life Insurance
PSLF
Employee Assistance Program (EAP)
Flexible Spending Account (FSA) / Health Savings Account (HSA)
Referral program
AFLAC Supplemental Insurance options
Company
VOA Illinois
VOA Illinois assists people, families, and communities in their time of greatest need.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Nancy Hughes
President and CEO
Ricardo Villa
Chief Financial Officer
Company data provided by crunchbase