Menno Haven · 2 months ago
Resident Support Specialist - Tech Bar
Chambersburg, PA
Part-time
Hybrid
New Grad, Entry LevelMenno Haven is an organization focused on providing innovative services and nurturing the human spirit. They are seeking a Resident Support Specialist to deliver technical support to residents, addressing hardware and software issues to ensure optimal performance and satisfaction.
Assisted LivingElder CareHealth CareNon ProfitNursing and Residential CareRehabilitationRetirement
Responsibilities
Providing technical support to residents in an efficient and accurate manner
Diagnosing and troubleshooting hardware and software problems
Assisting with basic technical issues across assigned areas
Ensuring optimal system performance and resident satisfaction
Working evenings and weekends to support resident needs and events
Qualification
Required
High school diploma or GED equivalent, preferred
Strong customer service skills and a pleasant demeanor, required
Excellent interpersonal and communication skills, required
Knowledge of mobile phones, tablets, and laptops required
Ability to work patiently and effectively with customers to resolve technical issues, required
Ability to be available to work Nights and Weekends as required
Ability to troubleshoot hardware components and peripheral devices on the network is required
Ability to diagnose and resolve software issues on troubleshoot software on networked devices is required
Ability to connect devices to wired and wireless networks is required
Preferred
Knowledge of Microsoft Windows, MacOS, iOS, and Android preferred
Benefits
Excellent Health, Dental and Vision plans
Group Life Insurance – 100% company paid
Pet Insurance
Employee Assistance Program
Generous PTO.
403(b) Retirement Plan
Company
Menno Haven
Menno Haven is a retirement community.
Founded in 1964
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ryan Fritz
Chief Financial Officer
Roger Beins
Chief Operating Officer
Company data provided by crunchbase