Chestnut Health Systems · 2 months ago
Integrated Support Services Coordinator
Bloomington, IL
Full-time
Hybrid
Mid Level
$49K/yr - $55K/yr
3+ years expChestnut Health Systems is a leader in the effort to achieve health equity, providing high-quality health and human services in underserved communities. The Integrated Support Services Coordinator plays a crucial role in ensuring smooth office operations and supervising staff to maintain a high level of professionalism and workflow efficiency.
Health Care
Responsibilities
Coordinate daily office operations, including reception, telephone coverage, scheduling appointments, and data entry, across single or multiple sites
Supervise customer support representatives, ensuring prompt and professional handling of incoming calls and maintaining a safe waiting room environment
Act as a working supervisor, providing assistance to staff as needed to maintain efficient operations
Ensure adequate reception coverage by scheduling staff, monitoring attendance, and covering the reception desk as required
Evaluate office production and procedures, making necessary changes to improve workflow efficiency and compliance with policies
Support and model Chestnut’s recovery values by maintaining a strength-based approach, advocating for staff success, and promoting a culture of respect, empowerment, health/wellness, and spirituality/connectedness
Participate in ongoing training to stay updated on new office technology, policies/procedures, and supervisory skills
Arrange and provide staff training, conduct supervisory meetings, and document performance feedback as per personnel policies
Ensure compliance with relevant regulatory standards and accreditation requirements, collaborating with other departments as needed
Participate in organization-wide and interagency collaboration committees, representing the support services department
Prepare and distribute reports as assigned by management to evaluate organizational effectiveness
Attend clinical program/supervisor meetings to assess needs and facilitate positive changes as required
Promote the Recovery Model of Treatment by providing a safe and welcoming environment for consumers and demonstrating respect and courtesy in interactions
Uphold Chestnut’s culture of customer service excellence through adherence to behavioral standards
Maintain confidentiality and security of all organizational information, including financial and client data
Qualification
Required
Minimum of a high school diploma or G.E.D
Minimum of three years of supervisory experience in office operations or reception
Strong keyboarding skills
Proficiency in Microsoft Office Outlook, Word, and Excel
Excellent interpersonal and communication skills
Ability to work independently and manage conflicts professionally
Valid driver's license
Private automobile insurance
Ability to lead, motivate, train, and coach staff
Flexibility to work evening hours, weekends, and travel between locations
Preferred
Experience in a health or human service administrative setting
Company
Chestnut Health Systems
Chestnut offers a comprehensive scope of behavioral health and human services in Illinois, U.S.A.
501-1000 employees
H1B Sponsorship
Chestnut Health Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Puneet Leekha
Chief Executive Officer
D
Dietra Kulicke
VP of Integrated Care
Recent News
2025-10-06
Company data provided by crunchbase