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Kirby-Smith Machinery, Inc. · 3 months ago

Director of Product Support Sales

The Village, OK

Full-time

Onsite

Director/Executive

10+ years exp

Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. The Director of Product Support Sales is responsible for the overall leadership, growth, and profitability of the product support sales operations, ensuring a unified strategy and consistent execution across all regions.

Real Estate

Comp. & Benefits

Responsibilities

Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal

Leads overall growth, revenue, and profitability of the Product Support Sales business in alignment with the Vice President of Parts and the Vice President of Service

Translates company goals and strategic objectives into measurable regional business plans

Oversees budgeting, forecasting, and financial performance to ensure profitability and operational efficiency

Provides leadership, coaching, and development to Regional Product Support Sales Managers and Product Support Sales Representatives (PSSRs)

Promotes collaboration among Product Support, Sales, Rental, Service, and Parts departments to ensure consistent customer support and unified business execution

Conducts regional business reviews, customer engagement visits, and field observations to assess performance and strengthen relationships

Identifies and pursues growth opportunities in construction, mining, aggregates, and industrial markets in partnership with Regional Managers

Builds and maintains relationships with OEM partners, including Komatsu, Wirtgen Group, Takeuchi, and Hensley, to support business expansion and customer satisfaction

Participates in customer business reviews to ensure proactive communication, alignment of expectations, and long-term planning for customer success

Partners with the Vice President of Parts and Vice President of Service to align resources and labor capacity with market demands

Ensures disciplined pricing, quoting, and contract management practices that support company margin goals

Participates in discount and pricing discussions with regional teams to ensure financial alignment and strategic consistency

Coordinates with Service Operations on rebuild programs, preventive maintenance contracts, and field service initiatives

Drives consistency, efficiency, and responsiveness across all Product Support Sales processes

Builds and sustains a high-performance, safety-first culture based on integrity, accountability, and teamwork

Promotes adoption and utilization of digital tools, including CRM systems, telematics, and OEM data platforms such as Komtrax, Smart Construction, and Takeuchi Fleet Management

Encourages innovation, collaboration, and continuous improvement across all levels of the Product Support Sales organization

Measures performance by monitoring key performance indicators such as, but not limited to, product support revenue, profitability growth, forecast accuracy, margin improvement, and customer satisfaction

Consistent and reliable on-site attendance

Performs other job-related duties as assigned

Qualification

Product Support SalesP&L managementLeadership experienceMicrosoft Dynamics CRMDealer management systemsAnalytical skillsCommunication skillsOrganizational skillsCollaboration skills