San Diego County Credit Union · 1 month ago
Manager, IT Infrastructure
San Diego, CA
Full-time
Onsite
Mid, Senior Level
$161K/yr - $209K/yr
5+ years expSan Diego County Credit Union is seeking a Manager for IT Infrastructure to oversee the design, implementation, and operations of their information technology infrastructure. The role involves managing a team of network and systems engineers while ensuring compliance with industry best practices and delivering stable technology solutions.
BankingCustomer ServiceNon Profit
Responsibilities
Responsible for input to strategy and decision making regarding datacenter architecture and solution selection including but not limited to; network, telecom, security, email, server, storage and backup technologies
Oversees delivery and operation of the systems that underlie all processes and functions across the credit union. Provides stable, reliable and secure infrastructure. Achieves and maintains a high level of service and customer satisfaction
Collaborates with IT Security and Risk and Compliance teams to provide functional, yet secure solutions that are highly available and meet all disaster recovery and business continuity requirements
Supports the IT Service Delivery function, working in partnership with the NOC and Service Desk team to improve service levels and with the Core Operations and Applications teams to ensure that projects meet customer requirements and are in compliance with policies and regulations
Delivers assigned IT Infrastructure projects and solutions on time, on budget with a key focus toward security and compliance
Collaborates with all areas of IT to deliver excellent infrastructure and service resiliency. Provides support, guidance, leadership and collaboration with IT and business teams to support overall credit union goals. Serves as a liaison between the business and various committees and project groups
Develops and provides guidance on policies, plans, and procedures for the management, acquisition and use of information technology resources. Continuously evaluates and maintains audit, standards, and policy compliance
Provides life-cycle management oversight of major information systems activities. Ensures infrastructure platforms and tools are operating on proper versions, patched regularly to maintain support and reduce risk, and license compliance
Conducts regular capacity planning and growth management assessments to assist in planning future technology needs
Monitors emerging technology developments and identify innovations with potential high payoffs for the business. Makes recommendations for new/altered technologies that would contribute to overall cost savings and/or productivity improvements
Monitor and manage vendor performance and provide input to negotiations
Oversees staff in the performance of all duties related to the various functions of the department to ensure all work is completed in an accurate and timely manner. Manages and develops staff, including participation in recommendations for hiring, training, mentoring and reviews/promotions
Provides escalated support and coordination for major infrastructure maintenance and incidents
Performs ongoing performance tuning, hardware upgrades and reconfigurations, and resource optimization as required. Creates and maintain documentation of hardware and software installations, configurations and network/dataflow diagrams
Oversees and maintains all data center network, server, and storage infrastructure
Designs and implements the technical components of Disaster Recovery planning and testing
Provide managerial oversight of the activities for areas of responsibility, including assigned staff and functional deliverables of the team
Demonstrate leadership in words and actions on a daily basis; act as role model for success and engagement. Create a positive work environment conducive to trust and transparency
Responsible for the performance management of staff, to include daily feedback, coaching and mentoring; administration of appraisals that are timely and meaningful. Identify and address deficiencies constructively. Continually support, encourage and motivate team members toward ongoing growth and development
Consult with Human Resources (HR) on issues outside of the normal scope of performance or behavior. Report all issues of safety or legal consequence immediately and surface undesirable patterns as they are discovered. Partner with HR on all employment decisions, and refer requests for changes in terms or scheduling to the HR department
Monitor approved schedules, review and approve timesheets of staff, and ensure all expenses are reported as per company policy. Schedule and provide staff the opportunity for meal and rest breaks, while ensuring operational coverage is maintained
Chair committees and project teams as requested
Perform other duties as assigned
Routinely provide after hours and on-call escalation support within SLA’s
Occasional travel
Participate in AML/BSA compliance training as assigned. Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures
Qualification
Required
BA/BS in Engineering, computer science or related field
5 years of experience leading and mentoring IT Engineering teams
5 years of experience researching and sourcing vendors, reviewing vendor quality of work, and verifying all deliverables match contracted terms
5 years of experience as a Network/Infrastructure Engineer in an enterprise environment
Success in problem solving skills and experience in supporting all aspects of infrastructure platforms, including: email, storage, servers, telecom, firewalls, routers, switches, etc
Experience managing heterogeneous multi-datacenter and multi-branch network environments
Demonstrated team player, partnering with IT peers, customers, management and the business
Effective analytical and critical thinking skills; ability to reason inductively and deductively to arrive at logical conclusions
Professional and effective verbal and written communication skills
Demonstrated success in planning, organizing, leading and oversight of people and activities
Professional and effective interaction, verbal and written communication skills
Organization skills sufficient to successfully manage multiple projects, establish priorities and meet deadlines
Track record of applying critical thinking and emotional intelligence skills in a wide variety of situations
Company
San Diego County Credit Union
San Diego County Credit Union is a not-for-profit credit union wholly owned and operated by its members.
501-1000 employees
H1B Sponsorship
San Diego County Credit Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Celeste Reber
Executive Assistant To Chief Executive Officer
Recent News
2026-01-13
2026-01-12
San Diego Union-Tribune
2026-01-11
Company data provided by crunchbase