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St. John Knits · 1 week ago

Keyholder

DC-Baltimore Area

Full-time

Onsite

Entry, Mid Level

2+ years exp

St. John Knits is a luxury retail brand seeking a Wardrobe Specialist-Keyholder to enhance store sales by providing exceptional service to clients. The role involves building client relationships, maintaining product knowledge, and supporting store management in various tasks.

E-CommerceFashionLifestyleRetail

Hiring Manager

David Muniz

Responsibilities

Consistently demonstrates Relationship Selling Skills to achieve and exceed planned daily, weekly and monthly sales goals set by Store Management

Demonstrates the Relationship Selling Skills from the 5 Star Service program to actively develop new clients and further develop existing client relationships

Demonstrates behavior that reflect the Guiding Principles

Maintains client book to standard and generates sales utilizing the client book through appointments and daily correspondence with clients

Demonstrates strong product knowledge; keeps updated on new products, marketplace and fashion trends

Promotes and supports the St. John customer loyalty programs

Demonstrates high degree of professionalism in communication, attitude and teamwork with clients, peers and management team

Demonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication)

Understands and performs all POS functions accurately, professionally and within Company guidelines

Has a strong knowledge of the alteration process and fitting a client for alterations

Assists in merchandising and maintaining the appearance of the store according to St. John standards

Maintain store, lunchroom, stockroom and bathroom to Company standards

Assists in the preparation and execution of stores physical inventories and actively participates in resolving inventory discrepancies

Actively contributes to non-selling activities and loss prevention initiatives

Demonstrates high level of quality in work, attendance and appearance

Actively participates in Monthly Touch Bases and follow-ups

Attend all required Store Meetings

Maintains standards of cleanliness and organization

Adheres to all Company Policies & Procedures

Adhere to Timekeeping procedures

Adhere to local, state and federal laws

Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management

Demonstrates high level of quality work, attendance and appearance

Adheres to all Company Policies & Procedures and Safety Regulations

Adheres to local, state and federal laws

Additional responsibilities assigned by supervisor related to your position/department

Ability to work varied hours, nights, days and weekends to support the business needs

Qualification

Luxury retail experienceClientelingRelationship Selling SkillsProduct knowledgePOS functionsCommunicationTeamworkTime Management

Required

2-3 years sales experience in a luxury brand retail store

Understands the luxury client

Loyal client base or experience with clienteling

Worked in a clienteling environment and has built a loyal client base

Ability to work varied hours: nights, days and weekends to support the business needs