Generac · 11 hours ago
Senior Industrial Technical Support Specialist
Waukesha, WI
Full-time
Onsite
Senior Level
7+ years expGenerac is a company dedicated to providing advanced technical support to its authorized dealer network. The Senior Industrial Technical Support Specialist will resolve technical service issues, develop troubleshooting procedures, and mentor less experienced staff while managing escalated cases.
Electrical DistributionElectronicsEnergyManufacturing
Responsibilities
Answers inbound calls and responds to emails from Dealer Technicians including Master Technicians and answers standard to highly complex questions over the phone
Provides accurate, timely, and descriptive notes during calls
Solves routine to non-routine issues
Instructs new dealer personnel on how to navigate Generac's warranty systems and submit claims electronically
Troubleshoots with the dealer technician to resolve highly complex issues with the product in the field
Assists with on-site troubleshooting, diagnosis, and repairs as required
Gathers and prepares documentation regarding product failures for further analysis by quality and engineering teams
Mentors less experienced Industrial Technical Support Specialists
Monitors and answers emails from the Industrial Service inbox including special equipment requests
Overtime may be required depending on market conditions
Qualification
Required
Associate's degree in automotive or diesel technology or equivalent experience in related technical field
7 years related technical experience in automotive repair, diesel engines, gaseous engines, or generators
Solid understanding of basic mechanical and electrical (AC/DC) fundamental theory
Be able to read and follow wiring diagrams and schematics
Excellent Customer Service skills
Ability to communicate verbally and in writing in a professional manner
Solid understanding and knowledge of engine diagnostics and troubleshooting of gensets
Ability to remain calm in high stress situations
Solid knowledge of Microsoft office suite
Developing leadership competencies
An ability to effectively communicate technical concepts, while taking into consideration the varying degrees of customers' technical experience
Advanced Problem-solving skills
Basic knowledge of control system programming
Preferred
Generac Master Certification or equivalent
Bachelor's Degree in technical field
Bilingual Spanish
3 years of AC or DC Electrical experience
Experience working with SAP, GenService, Salesforce and windchill
Benefits
Health
Dental
Vision
401k
Free onsite gym open Monday through Saturday for Generac employees
We offer product loan (for up to 4 days) and discount programs
Volunteer Time Off program
Company
Generac
Generac is the total energy solutions company powering a smarter world.
5001-10000 employees
H1B Sponsorship
Generac has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (17)
2023 (14)
2022 (17)
2021 (7)
2020 (11)
Funding
Current Stage
Public CompanyTotal Funding
$300MKey Investors
GRIP ProgramUS Department of Energy
2024-10-21Grant· $50M
2024-07-17Grant· $200M
2023-10-27Grant· $50M
Leadership Team
Aaron Jagdfeld
CEO
Anne Hoskins
SVP Policy and Market Development-- Energy Technology
Recent News
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