Bornquist Inc. · 3 months ago
Inside Sales / Customer Service - HVAC / Plumbing
East Moline, IL
Full-time
Onsite
New Grad, Entry Level
$45K/yr - $60K/yr
0+ years expBornquist Inc. is a premier Manufacturer’s Rep in the Chicagoland area, known for its strong brand recognition in the Commercial, Industrial, HVAC, and Plumbing markets. The Inside Sales / Customer Service position is responsible for interacting with customers to provide information about products and services, processing orders, and assisting in troubleshooting and parts identification.
IndustrialIndustrial EngineeringIndustrial ManufacturingMechanical Engineering
Responsibilities
Confers with customers by telephone, fax or email to provide pricing, availability and technical information about products and/or services
Takes, enters, changes, expedites and cancels customer orders as required
Works with engineers to ensure approval of submittals before final release of projects. Once approved, release jobs for order in our enterprise software
Follows up to learn who was awarded the job, once jobs are bid. Notifies salesman responsible for the awarded contractor/wholesaler
Creates and processes quotes using manufacturer’s and supplier’s software/ecommerce sites as necessary
Works with customers and Purchasing Agent to process non-warranty return material requests
Processes A/R debit and credit memo requests to resolve billing issues
Works with sales, purchasing, service department, warehouse, suppliers and customers as necessary to ensure resolution of customer concerns or issues
Records in CRM system details of customer interactions or transactions, quotes, inquiries, complaints, or comments, as well as actions taken
Builds and maintains relationships with manufacturers, suppliers, engineers, contractors, end users and wholesalers
Performs other related duties as assigned by management
Qualification
Required
High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
Computer skills required:
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general internet functionality required
Excellent customer service skills with a strong desire to go above and beyond to exceed customer expectations
Strong mechanical aptitude and understanding of the systems and equipment technicians are working on and the tools they use
Talking to others to convey information effectively
Resolving conflicts, hiring, developing and motivating employees
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
The ability to accurately assess customer needs, meeting quality standards for services and evaluation of customer satisfaction
Preferred
Associates Degree in Technical field preferred
Proficiency utilizing Enterprise software preferred (Prophet 21 by Epicor). Training can be provided
Benefits
Medical (HMO, HSA & PPO options)
Dental
Vision
Generous Profit Sharing and 401k Program
Short Term & Long Term Disability
Employee Assistance Program
Employee Discounts through ADP LifeMart/LifeCare
Paid Time Off
Company
Bornquist Inc.
As a premier Manufacturers' Representative firm proudly representing Bell & Gossett since 1937, we have grown into a company of systems experts who are here to help guide you to the best solution for your needs.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase