Federated Service Solutions · 3 months ago
Help Desk Agent
Plymouth, MI
Full-time
Onsite
Entry Level
$17/hr - $19/hr
2+ years expFederated Service Solutions is a dynamic and innovative technology company dedicated to helping businesses do business better. The Help Desk Agent will support customers and technicians in the field, handling a variety of tasks related to network infrastructure and providing technical support.
Information TechnologyIT InfrastructureWireless
Responsibilities
Technician Check-in & Check-out
Answering Calls and escalating where necessary
Deliverable Review
Database Updates
Live Check-out
Technician and Customer Support
Manual Creation
Network Design
Heat Map Certifications
Advanced Configuration
Qualification
Required
High School Diploma
Someone with a basic understanding of networking
Someone with basic knowledge of computers and cabling
Someone who is a self-starter and loves to learn new things
Someone who is well spoken and friendly
Someone who pays close attention to detail
Someone who is available to work at night or on a weekend if called upon as shifts may vary
Preferred
BA in Computer Science
Certifications preferred (A+, Network +, BICSI.)
2 plus years of HD experience preferred or previous technician experience in the field
Benefits
Paid Time Off
Remote or Hybrid Positions
Focus on Culture and Employee Engagement: Emphasizing work-life balance.
Competitive Compensation
Medical/Dental/Vision Plans: Starting the first of the month following hire date.
401(k) + Company Match
Profit Sharing
Flexible Schedule
Flexible Spending Account
Life and Disability Insurance
Employee Discounts, Employee Referral Bonuses
Company
Federated Service Solutions
Federated Service Solutions is an information technology firm that deals with wireless network design, customer support & IT infrastructure.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Laura Elgood
Chief Operating Officer
Company data provided by crunchbase