Afni, Inc. · 3 months ago
Remote Customer Service Representative
United States
Full-time
Remote
New Grad, Entry Level
$14.50/hr - $16/hrAfni, Inc. is a company focused on delivering exceptional customer service. They are seeking a Remote Customer Service Representative to support customers, solve issues, and upsell products and services.
Customer ServiceInsuranceOutsourcing
Responsibilities
Deliver world-class customer service by responding to inbound calls; providing product knowledge, troubleshooting issues, resolving customer concerns with empathy and efficiency; and identifying sales opportunities to proactively offer solutions that meet customer needs
Process orders, update customer accounts, and ensure accurate records in internal systems
Multitask effectively between handling customer inquiries and navigating multiple systems
Qualification
Required
Passionate about delivering exceptional customer service
Ability to handle inbound customer inquiries
Provide product knowledge and troubleshoot issues
Resolve customer concerns with empathy and efficiency
Identify sales opportunities and proactively offer solutions
Process orders and update customer accounts
Ensure accurate records in internal systems
Multitask effectively between handling customer inquiries and navigating multiple systems
Benefits
Fully remote, work-from-home environment with paid training and ongoing professional development
Competitive salary with sales commission/bonus opportunities and Holiday pay after 90 days of employment
Paid Time Off. Because rest isn’t a reward – it's necessary for your wellbeing.
Medical, Dental and Vision Insurance. We will help cover the cost of your premium.
Tuition Reimbursement. Your goals are important, and we’ll help you achieve them.
Referral Program. We have one of the most lucrative referral programs around.
Career Growth. Most of our senior leadership started as agents. We promote from within!
Company
Afni, Inc.
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help.
Founded in 1936
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Joe Glawe
Chief Financial Officer
Mike Schwermin
Vice President and Chief Information Officer
Recent News
Morningstar, Inc.
2024-06-04
2024-05-17
Company data provided by crunchbase