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Best Plumbing Supply · 2 months ago

HVAC Sales & Service Representative

HJC, 2706 SE Otis Corley Dr., Bentonville, Arkansas, United States of America

Full-time

Onsite

Mid Level

3+ years exp

Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. They are seeking an HVAC Sales & Service Representative who will interact with customers, provide technical support, and generate sales to meet established goals.

Consumer GoodsE-CommerceReal Estate

Responsibilities

Meet or exceed the sales targets established by your manager

Use advanced HVAC technical knowledge to investigate, analyze, and diagnose field technical issues and work with HVAC manufacturers to resolve all technical issues both over the phone and onsite. This would include providing the documentation required by the HVAC manufacturers to diagnose warranty related claims

Work with Management to establish revenue and margin targets

Accurately process Sales Orders and Bids generated through telephone and in person sales transactions

Find innovative ways to grow sales with existing customers and become their trusted advisor

Generate sales leads that develop into new customers

Identify opportunities for value-added services and articulate our solutions

Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, follow up to ensure resolution and customer satisfaction

Support Sales activities and all business activities as part of our HJC LLC team

Support sales efforts through technical training, coaching, evaluation, inventory recommendations and product support

Communicate to the Manager and Credit Manager any changes in a customer’s business that might cause a credit risk

Safeguard and maintain all Company assets – business planning and strategy, customer information and confidential manufacture information

Successfully complete required safety and compliance training programs as assigned

Perform other reasonably related duties as assigned by immediate supervisor and other management as required

Qualification

HVAC technical knowledgeSales experienceMicrosoft OfficeCustomer service skillsTechnical trainingMaterial handlingEnglish proficiencyCommunication skillsProblem-solving skillsTeamwork

Required

3+ years' technical experience in HVAC systems

Knowledge of products sold in the Profit Center preferred

Outstanding customer service, telephone/verbal communication, and generous listening skills

Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell

Build influential relationships and trust with customers and vendors through open and interactive communication

Able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, ask for the order and close the sale

Able to build positive working relationships and inspire teamwork with co-workers

Able to learn and operate the computer related systems used to process orders

Able to learn to operate warehouse material-handling equipment

Read, write, speak, and understand English

Add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals

Preferred

Use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data