Weltman, Weinberg & Reis Co., LPA · 2 months ago
Legal Account Resolution Specialist
Cincinnati, OH
Full-time
Onsite
Entry Level
$18.29/hr - $18.29/hr
1+ years expWeltman, Weinberg & Reis Co., LPA is a professional law office seeking a Legal Account Resolution Specialist. The role involves making and receiving calls to manage delinquent accounts and secure payments, while maintaining a strong focus on customer service.
LegalProfessional Services
Responsibilities
Requests form letters to consumers or representatives to notify and encourage payment of delinquent accounts
Confers with consumers or representatives by telephone in attempt to determine reason for overdue payment and make an attempt for payment resolution
Calculates payment arrangements and negotiates settlements which may require supervisor/client approval
Documents information about financial status of consumers and status of collection efforts and performs data entry to update notes on account
Contacts consumers, consumers' representatives and attorneys to provide status updates and request/supply additional information and documentation. May also contact courts
Obtains information to handle debit and check payments by phone
Searches internet, public records, city and telephone directories, credit bureau reports, vendor searches and contacts employer and post office to locate consumer and/or consumer assets
Makes decision for next activity on consumer files and monitors file for expected outcomes
Follow-up to ensure all available options are utilized to achieve payment of debt
Meets minimum standards for daily calls, files worked and goals
Handles files in accordance with company and client standards, follows scripts and regulatory compliance requirements
Approaches contact with consumers and third parties with a high level of professionalism/customer service on a recorded and monitored phone line
Complete all required training applicable to this position
Regular and predictable attendance is an essential function of this position
Other duties, as assigned
Qualification
Required
High school diploma or general education degree (GED)
1-3 years relevant customer facing experience or an equivalent combination of education, training, and experience
Knowledge of basic computer operation, including internet research
Communicates effectively verbally and in writing
Must pass a background check and drug screening. In accordance with recent changes to Ohio law, we do not test for THC/Marijuana
Preferred
Employees proficient in Spanish may receive additional compensation
Benefits
$2k Retention Bonus during your 1st year of Employment!
Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays
Competitive benefits -- Medical, Rx, Dental, Vision, 401(k), Life and Disability Insurance.
Promotional opportunities from within the firm
Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.
Earn incentives through monthly contests in a fun team environment
Paid parking or public transit for your first 180 days of employment or until you are hybrid eligible with a maximum of 6 months.
Onsite fitness center (available to join)
Company
Weltman, Weinberg & Reis Co., LPA
With over 95 years of experience, Weltman, Weinberg & Reis Co., LPA is a nationally-recognized full-service creditors’ rights law firm.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Alan Weinberg
Retired Partner
Allen Reis
Partner
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