Saratoga Solutions · 3 months ago
Help Desk Specialist II (HDS II)
Washington, DC
Full-time
Onsite
Mid Level
3+ years expSaratoga Medical is hiring a Help Desk Specialist II in Washington, DC. This role provides technical and customer support to the SEC Facilities Branch, serving as the primary point of contact for Facilities Help Desk requests via email and phone.
Health CareMedicalRecruitingService IndustryStaffing Agency
Responsibilities
Monitor and respond to Facilities requests (email/phone) within 15 minutes
Create, assign, and track work orders; maintain records and generate reports
Coordinate with vendors, contractors, and SEC staff on facilities-related needs
Support relocation projects, ergonomic evaluations, and large event coordination
Manage furniture locking controls and track paper inventory
Qualification
Required
3–5 years of experience in facilities, help desk, or related support role
Strong communication, customer service, and organizational skills
Proficiency with Microsoft Office and facilities management systems
Ability to manage multiple priorities in a fast-paced environment
Benefits
Competitive rate
Paid time off
Benefit options
Company
Saratoga Solutions
Staffing is our core business.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase