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Mercy Home for Boys & Girls · 11 hours ago

Residential Youth Program Manager

West Chicago, IL

Full-time

Onsite

Mid, Senior Level

$70K/yr - $74K/yr

3+ years exp

Mercy Home for Boys & Girls is dedicated to empowering youth and creating brighter futures. The Residential Youth Program Manager will implement policies, oversee the residential program's atmosphere, and provide support and training for the team to cultivate a therapeutic safe space for at-risk youth.

Health CareNon Profit

Comp. & Benefits

Responsibilities

Be responsible for the implementation of each Youth's Individual Treatment Plan

Be actively involved in all aspects of case management within the Program

Ensure education, employment and treatment goals are managed for each Youth

Supervise all Program communication, i.e., log entries, incident reports, phone and written communication to supervisors, and to external bodies, as appropriate

Supervise Staff and Youth

Assess Youth's placement and duration of stay in Mercy Home for Boys and Girls

Be responsible for (or accessible to advise on) the use of de-escalation and behavior management techniques as outlined in CPI protocol

Participate in all meetings essential to job

Provide regular supervision to direct reports. Offer support and feedback, conduct performance evaluations and use progressive discipline when necessary

Facilitate weekly team meetings and program retreats

Participate in home visits as necessary

Conduct overnight walkthroughs as assigned

Participate in school meetings and transportation as needed

Facilitate treatment planning with outside agencies as required by youths’ treatment needs

Participate in Admissions staffing’s

Ensure cleanliness of program

Participate in the hiring, training and evaluations of the Staff for their program

Promote overall mission, value and goals of the Agency

Be responsible for the day-to-day budget of the program

Support the Continuous Quality Improvement process by leading projects within the program, as well as attending quarterly Youth Programs QI meetings

Be on call to Program as scheduled

Ability to be flexible with schedule to attend agency events and meet the needs of program

Employ all aspects of de-escalation and behavior management techniques as outlined in CPI protocol

Learn, align with, and execute the treatment philosophies, modalities and practices of the Agency

Qualification

Master’s degreeExperience in residential treatmentCrisis Prevention Institute TrainingInterdisciplinary team approachPolicy implementationTeam management experienceDiversityInclusion commitmentMicrosoft WordExcel proficiencyCommunication skillsConfidentiality maintenance

Required

Master's degree in psychology, social work, counseling or related field

Bachelor's degree with at least 3 years of experience in a Mercy Home direct care position

Experience managing individuals and teams

Ability to work a minimum of two nights per week, until at least 9:00 p.m. On-call Monday- Friday and rotating weekends

Ability to work in an interdisciplinary team approach model

Experience in residential treatment

Ability to implement policies and procedures

Possess a valid Illinois driver's license, ability to drive a van, maintain a clear driving record, and retain driving approval through the Department of Children and Family Services

Regular and predictable attendance

Ability to work both independently and as an active team member

Excellent interpersonal, oral, and written communication skills

Demonstrated commitment to diversity, equity and inclusion. Must exhibit an appreciation and respect for a diverse work environment, inclusive of youth, families and co-workers from many social, economic, cultural, racial and ethnic backgrounds

Ability to maintain professional demeanor while exercising judgment and discretion in work

Ability to follow oral and written instructions

Ability to read and interpret documents such as operating and maintenance instructions, procedure manuals, and professional journals. Ability to write reports and correspondence

Proficiency in Microsoft Word and Excel, as well as the ability to become proficient in other software packages and programs

Ability to maintain confidentiality

Ability to attend required Agency trainings (including CPR/ First Aid and Crisis Prevention Institute Training) and maintain necessary training compliance. Flexibility to attend daytime trainings or sessions outside of regularly scheduled hours

Promote, support and role model the use of Crisis Prevention Institute (CPI) theory and practice for all co-workers in de-escalating situations

Ability to provide support, professional development and ongoing feedback to team members

Commitment to the mission, values, and goals of the Agency