Moveworks · 2 days ago
Product Manager, AI Operations
Mountain View, CA
Full-time
Onsite
Mid Level
3+ years expMoveworks is building an Assistant for all employees, and they are seeking a Product Manager for AI Operations to optimize product and engineering functions at scale. This role involves redesigning processes, building AI-driven automations, and driving operational change to enhance efficiency and collaboration across departments.
Agentic AIArtificial Intelligence (AI)Cloud ComputingInformation TechnologyTechnical Support
Responsibilities
Redesign and Optimize Core Processes: Deeply analyze and redesign ad-hoc, manual processes across product management, customer success, engineering, and professional services. This includes identifying bottlenecks in workflows such as support-to-engineering escalations, product documentation, feature request management, and roadmap communication. You will design and implement efficient, scalable processes, making thoughtful tradeoffs and building alignment with VP and Director-level stakeholders across departments
Build AI-Driven Automations: Leverage the Moveworks platform to build both traditional and Agentic AI automations that eliminate manual, laborious tasks for Product Managers and other teams. You will become an expert in our platform, Agent Studio, and the AI Agent Marketplace, identifying "customer zero" use cases to develop and deploy real outcomes that influence our product roadmap. This is a unique opportunity to "eat our own dogfood" and directly construct what AI-driven product operations looks like
Drive Operational Change with Impact: Take ownership of product operations goals, delivering measurable improvements in efficiency (e.g., reducing turnaround times, eliminating redundant work). You will lead multiple process and automation initiatives in parallel, ensuring they are tied directly to product organization outcomes like time-to-launch, PM capacity, and customer feature access
Bridge Technical and Operational Gaps: Work hand-in-hand with data science, engineering, user experience, and customer success teams. You will translate complex operational challenges into clear, actionable requirements and build solutions, ensuring our designers deeply understand problems and can rapidly test ideas
Communicate and Collaborate Effectively: Consistently communicate updates, changes, and progress with clarity and conciseness to all levels of the organization. You will build consensus and actively resolve objections, fostering strong relationships with internal and external stakeholders
Qualification
Required
3+ years of experience in a product operations, technical program management, or similar role
Strong track record of identifying inefficiencies, diagnosing root causes, and building actionable, impactful solutions
Experience in a startup environment or with multiple hats is a plus
Strong familiarity with APIs, authentication, and integrations
Demonstrated ability to understand complex technical concepts
Strong willingness to get hands-on with building automations and solutions (e.g., experience with AI agents, internal tooling, scripting, or low-code/no-code platforms)
Expert in deconstructing complex problems, annotating & understanding patterns, and taking a data-driven approach to finding solutions
Ability to leverage insights from various datasets to construct compelling narratives and drive decision-making
Strong writer who can consistently write clearly and concisely about new product concepts, operational processes, and plans
Ability to tailor messaging for different audiences and lead focused, outcome-oriented discussions
Proven ability to build consensus and effectively objection-handle across diverse teams (Product, Engineering, Support, Customer Success, Professional Services)
Ability to influence at VP/Director levels to gain alignment on new processes
Proactively seeks out opportunities for improvement in their area, acting as a domain owner
Comfortable taking on 'no one owns this yet' work and building it into something valuable
Deeply curious and a fast learner, eager to understand new subject areas and technologies
Comfortable being scrappy and adapting fluidly to shifting requirements or ambiguous expectations
Benefits
Equity for all full time roles
Exceptional benefits
Commissions or bonus plans
Company
Moveworks
Moveworks offers an AI-powered assistant designed to enhance workflows and automate tasks within enterprises.
501-1000 employees
H1B Sponsorship
Moveworks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (40)
2024 (24)
2023 (13)
2022 (38)
2021 (24)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$305M2025-03-10Acquired
2021-06-30Series C· $200M
2019-11-14Series B· $75M
Leadership Team
Bhavin Shah
CEO & Founder
Jiang Chen
Founder & CTO, AI
Recent News
2026-01-06
2025-12-30
Company data provided by crunchbase