Float Health · 3 months ago
Scheduling Specialist
Grand Junction, CO
Full-time
Onsite
New Grad, Entry Level
$48K/yr - $50K/yrFloat Health is a full-stack platform for Specialty Pharma home infusion, aiming to improve healthcare efficiency by connecting nurses with patients for home treatments. The Scheduling Specialist will coordinate nursing care, manage communication between pharmacies, nurses, and patients, and ensure efficient scheduling to support seamless care delivery.
Home Health CareHospitalPersonal Health
Responsibilities
Use Float Health’s proprietary technology and third-party platforms to schedule nursing visits for patients
Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution
Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses
Schedule and confirm 10–30 patient visits per shift with accuracy and empathy
Communicate professionally via phone, email, and text to coordinate care and confirm scheduling details
Ensure all necessary documentation is collected and uploaded for scheduled visits
Manage and prioritize multiple tasks in a fast-paced environment without sacrificing attention to detail
Collaborate with cross-functional teams to track data, share insights, and provide feedback to streamline operations
Proactively brainstorm and communicate potential process improvements that enhance team efficiency and scalability
Cultivate and maintain effective working relationships with specialty pharmacies and nursing partners
Qualification
Required
Excellent critical thinking and problem-solving abilities
Highly organized and capable of managing competing priorities with strong time management
Exceptional customer service and communication skills—able to explain complex or sensitive information clearly and empathetically
Comfortable working both independently and as part of a team in a dynamic, evolving environment
Tech-savvy and confident navigating multiple platforms at once, with a strong interest in learning new tools
A mindset geared toward continuous improvement and operational efficiency
Preferred
Prior experience in healthcare or familiarity with medical terminology is strongly preferred
Benefits
Medical, dental, vision
401k matching
Unlimited PTO with minimum days
Paid parental leave
Phone & internet monthly stipend
Annual Learning Stipend
HSA & FSA
Voluntary Life, Accident, Hospital, and Critical Illness Insurance
Zero commute. Work wherever you are (on or around US hours)
Company
Float Health
Float Health is a mobile application that allows consumers to send a nurse to their house when a family member is ill.
Founded in 2021
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$10MKey Investors
Canvas Prime
2024-03-28Series A· $10M
2022-03-22Pre Seed
Leadership Team
Ryan Johnson
Co-Founder & CEO
Christy Johnson
Co-Founder & COO
Company data provided by crunchbase