Apply on Employer Site

PetVet Care Centers · 2 months ago

Memphis Veterinary Specialists - Client Service Supervisor

Memphis, TN

Full-time

Onsite

Entry Level

$18/hr - $24/hr

1+ years exp

PetVet Care Centers is a leading provider in veterinary services, currently seeking a Client Service Supervisor for their Memphis Veterinary Specialists & Emergency team. The role involves supervising receptionists, managing client concerns, and ensuring efficient operations within the reception area.

Health CareMedicalPet

Responsibilities

Supervise receptionists, including hiring, firing, and evaluating performance, reviewing time reporting, enforcing company policies and communicating new practices and policies regarding reception duties

Schedule receptionists according to staffing needs, serving as a receptionist, as needed

Receive client complaints and concerns regarding reception, escalating issues to Hospital Manager, as needed

Maintains specialist (non-emergency doctors) scheduling information and changes

Count cash and/or balance daily transactions, balance cash drawer and make change, as needed

Process refunds, returns, and credits, as needed by location

Organizes and processes all payment plans and held checks, as needed by location, obtaining approvals as necessary

Bi-monthly billing statements and collections as well as end-of-month closing reports, as required by location

Serve as back-up to Hospital Manager for maintenance or building issue resolution

Other duties as assigned by Manager

Qualification

Veterinary environment experienceCustomer service experienceSupervisory skillsMulti-line telephone systemsBasic math skillsHandling multiple tasksStaff scheduling skillsAttention to detailOrganization skillsVerbal communication skillsWritten communication skillsInterpersonal skills