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Catholic Charities of the Archdiocese of Chicago · 5 months ago

Program Manager - Community Care

Calumet City, IL, 60409, United States

Full-time

Onsite

Entry, Mid Level

1+ years exp

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties. They are seeking a Program Manager to oversee daily operations and staff at an Affordable Housing site, coordinate resident services and partnerships, and ensure compliance with documentation standards.

Association

Responsibilities

Manage day-to-day operations of Care Coordination office and activities at assigned Affordable Housing site

Provides referrals to service agencies and service providers to the residents and monitor service delivery. Coordinate bi-annual building assessments to identify residents who are at risk

Develop annual service plans

Maintain updated service directory of local resources, create, and maintain partnerships with external partners

Assist in coordinating resident experiences (monthly building meetings, monthly resident newsletters, clubs, events, outreach activities.)

Directly supervise assigned Care Coordinators at other designated Affordable Housing sites

Responsible for assigning work to staff and ensuring that work is performed in an efficient, prompt, professional and accurate manner and provides guidance when necessary

Completes all required documentation in accordance with agency/programmatic policies and procedures

Assist in handling resident complaints

Exhibit alignment with the team's clear goals that are mission-focused, grounded in Catholic Charities history, and tied to action

Contribute to a joy-filled culture built upon respect and inclusion, team pride, and community spirit

Collaborate effectively to support excellent process, accountability, and constructive conflict

Demonstrate a commitment to growth through learning, forgiveness, and reflection

Complete other duties as assigned

Qualification

Community resource familiarityProject managementData entry skillsWritten communicationVerbal communicationMulti-tasking skillsInterpersonal skillsOrganizational skills