Frost Brown Todd · 21 hours ago
Technical and Desktop Support Specialist
Columbus, OH
Full-time
Onsite
New Grad, Entry LevelFBT Gibbons is currently seeking a full-time Technical and Desktop Support Specialist to join their Columbus Office. This role involves providing second-tier help desk support, assisting with equipment setup, and ensuring a seamless experience for internal clients.
Consulting
Responsibilities
Work closely with members of the Applications and Support teams to effectively resolve technical issues
Provide second-tier help desk support via phone, desk side and remote assistance
Set up hardware, printers, telephones and peripherals to ensure seamless operation
Track the distribution of laptops, printers, and mobile devices from the firm's loaner pools, following proper procedures to protect the firm's investment in these assets
Assist with daily audio-visual setups and the checkout of laptops and other equipment as requested
Provide expert telephone support to internal clients, troubleshooting a variety of software, hardware and network issues until resolution or escalation
Log internal client calls, maintain records and capture final solutions in the firm's online ticketing system
Route calls to the appropriate group for resolution in accordance with established escalation procedures and provide status updates to internal clients throughout the life of an incident
Assist with familiarizing employees with the firm’s computer systems, software, and phone system
Deliver high quality support in a timely manner to meet the needs of internal and external clients
Qualification
Required
Associate degree or equivalent from two-year college or technical school, or equivalent combination of education and experience
Candidate should have knowledge of Windows 10, Microsoft Office 365, and be familiar with or attend training on other required applications
Ability to lift up to 50 pounds individually, and the ability to crawl under a desk in order to service computers
Ability to work on call-support on designated weekends throughout the year
Must have high degree of professionalism when interacting with internal and external clients
Benefits
Medical
Dental
Vision
Life
Disability
401k/profit sharing retirement package
Company
Frost Brown Todd
Frost Brown Todd is a law firm.
Founded in 1919
1001-5000 employees
H1B Sponsorship
Frost Brown Todd has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2022 (2)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Cindy Thurston Bare
Chief Data and Innovation Officer
Recent News
Mergers & Acquisitions
2025-10-28
globallegalchronicle.com
2025-10-17
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