Del Sol Furniture & Mattress · 3 months ago
High Performing Bilingual Collector
Phoenix, AZ
Full-time
Onsite
New Grad, Entry Level
$17/hr - $20/hrDel Sol Furniture is looking for experienced collectors to join their team. The Bilingual Collector will be responsible for contacting customers with past-due accounts, negotiating payment arrangements, and collaborating with credit and customer service teams to resolve concerns while meeting collection goals.
E-CommerceFurnitureRetailShopping
Responsibilities
Contact customers with past-due accounts in a professional, empathetic, and results-oriented manner
Negotiate payment arrangements while adhering to company policies and federal/state regulations
Document customer interactions and payment agreements accurately in the system
Collaborate with the credit and customer service teams to resolve customer concerns and minimize delinquency
Consistently meet or exceed collection targets, call volume, and follow-up goals
Qualification
Required
Bilingual (English/Spanish) – Required
Proven experience in collections, accounts receivable, or a similar role
Strong negotiation and communication skills
Resilience, persistence, and a results-driven attitude
Ability to handle difficult conversations with professionalism and empathy
Detail-oriented with strong organizational and documentation skills
Basic computer skills and familiarity with CRM or collection software
Must be 18 years old
Must be able to work Saturdays
Strong communication skills over the phone required
Benefits
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Training & development
Vision insurance
Life Insurance
Paid Vacation and Holidays
Paid Personal / Sick Days
Paid Training
Generous Employee Discounts
Company
Del Sol Furniture & Mattress
Del Sol Furniture & Mattress is a furniture store that sells sofas, bedroom sets, and plush mattresses.
Founded in 1997
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase