Fresco y Más · 3 months ago
Front-End Specialist FT
US-FL-Miami
Full-time
Onsite
Entry, Mid Level
1+ years expFresco y Más is committed to fostering a work environment where all associates can be authentic and feel valued. The front end specialist will enhance customer confidence and loyalty by providing fast and friendly service, managing front end processes, and resolving customer issues effectively.
Retail
Responsibilities
Support the department manager with the management of inventory, in-stock position, pricing integrity, merchandising, labor, security, expense control and other operational processes to company standards
Ensure the store’s front end opens or closes properly with the shift’s monetary transactions reconciled according to company policies and procedures with discrepancies explained
Oversee daily store accounting functions (including those for self-checkouts, when applicable); perform and report weekly closeouts
Determine and order an appropriate amount of money for daily business
Provide continuous attention to customer needs; educate customers on self-checkouts; and greet, assist, and thank customers in a prompt, courteous and friendly manner
Address customer issues/complaints immediately and resolve to full satisfaction of customer, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude
Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability
Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed
Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed
Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost
Exhibit professional telephone etiquette and ensure connection to the appropriate department or team member
Ensure discarded or returned merchandise is put up
Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management
Perform cashier and pricing team member duties, as necessary
Notify management of abnormal customer or vendor behavior, team member theft, customer shoplifting, unauthorized mark-downs, property defacement, or any action that is illegal and/or against company policy or a possible security threat
Perform other job-related duties as assigned
Qualification
Required
Must be at least 18 years of age
High school diploma or equivalency
Proven performance as a SEG associate in the customer service area; or one (1) year management or supervisory experience in supermarkets, retail, restaurants, hotels or general business
Ability to read, write and speak English proficiently
Ability to understand and follow English instructions
Authorization to work in the United States or the ability to obtain the same
Successful completion of pre-employment drug testing and background check
Preferred
Proven experience as a SEG associate in the grocery area and at least one other department in the store; or two (2) years proven leadership in the department
Company
Fresco y Más
Founded in 2016, Fresco y Más grocery stores serve Hispanic and Caribbean communities throughout South, West and Central Florida.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase