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Traversal · 2 months ago

AI Engineer - Site Reliability Researcher

New York, NY

Full-time

Onsite

Senior Level

$150K/yr - $300K/yr

5+ years exp

Traversal is the AI Site Reliability Engineer for the enterprise, trusted by major companies to manage complex production incidents. The role involves troubleshooting, collaborating with engineering teams, and establishing SRE research practices to enhance customer satisfaction.

Artificial Intelligence (AI)SoftwareSoftware Engineering

Responsibilities

Troubleshooting Disparate Systems: Our customers use a wide variety of platforms so flexibility and curiosity are critical

External Interface: Gather requirements from new customers, guide them through on-boarding and maintain positive relationships to ensure their success

Internal Collaboration: Partner with engineering, AI, and product teams, passing along what you learn from end-users, as well as your own input

Evaluation and Analysis: Using your troubleshooting and customer RCAs to evaluate Traversal's performance and find ways to further improve it

Incident Management : Lead and further our internal on-call and incident response processes, including alerting, debugging, and postmortems

Qualification

Site Reliability EngineeringDebugging distributed systemsObservability toolsCloud environmentsInfrastructure as CodeNetworking knowledgeCustomer relationship managementCollaborationProblem-solving

Required

5+ years of experience as an SRE, infrastructure engineer, or similar role in fast-paced environments

Innate ability to debug distributed systems (e.g.: bare metal, VMs, Kubernetes, Docker, containers), understand how you did it and explain it to others

Expertise with observability and metrics tools (Datadog, Elasticsearch, Grafana, OpenTelemetry, Prometheus, ServiceNow, Splunk, etc) and incident response

Understanding of networking including routers, switches, firewalls, VPNs, etc

Hands-on experience with cloud environments (AWS, Azure, Digital Ocean, GCP) and Infrastructure As Code like Helm and Terraform

Experience supporting cloud/on-prem and hybrid deployments