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Squishable · 2 months ago

Retail Sales Lead (Kenwood Town Centre)

Cincinnati, Ohio

Full-time

Onsite

Entry, Mid Level

$15/hr - $16/hr

2+ years exp

Squishable is a close-knit team that creates adorable plush and lifestyle products, aiming to provide a unique customer experience. They are seeking a Retail Sales Lead who will be responsible for driving brand loyalty and managing the sales team while fostering an exceptional store experience.

Toys

Responsibilities

Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values

Enforces sales strategies, initiatives, and growth across all categories

Productivity Management: holds self and sales team accountable for personal sales

Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)

Solution-oriented and forward-thinking in resolving customer issues; partners with Store Manager and/or District Manager/Regional Manager as appropriate

Develops both individual and team product knowledge skills to stay up-to-date on all current Squishable in-store products

Assists in supervising the team on a daily, weekly, and monthly basis to meet goals and utilize Company tools; empowers others and encourages individual growth

Able to provide feedback to others; coaches performance to a higher standard; provides constructive feedback to the Store Manager

Qualification

Customer experienceLeadershipOrganizational skillsMicrosoft Office SuiteCommunication skillsTeam managementEmotional intelligenceFeedback skillsAdaptability

Required

Two plus years of relevant supervisor experience in a high-volume, fast-paced, challenging, and creative customer-facing environment

Passion for people! A dynamic and engaged leader who has a passion for empowering, inspiring, motivating, teaching & developing team members

Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment

Feedback is a gift! Ability to receive and provide constructive feedback and recognition to every team member, to ensure we have an open and transparent culture of high-performance standards

High emotional intelligence with the ability to work with and manage diverse teams by being highly empathetic, intuitive, self-motivated, and driven

Teams Win! Has to be a team player who fosters a collaborative and engaged teamwork environment

Willing to work a flexible schedule, including early mornings, nights, overnights, weekends, and holidays as needed

Proficient with Microsoft Office Suite or related software

Ability to transport stock as may be required; lifting cartons up to 25 lb