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Trans Ova Genetics · 11 hours ago

Client Services Representative

Sioux Center, IA

Full-time

Onsite

Entry Level

1+ years exp

Trans Ova Genetics is a leader in reproductive technologies and expertise for cattle breeders. The Client Services Representative role focuses on building long-term client partnerships, providing personalized consultation, and collaborating with internal teams to ensure client success.

BiotechnologyHealth CareLife ScienceMedical

H1B Sponsor Likely

Responsibilities

Respond to client inquiries within 24 hours with accuracy, professionalism, and empathy

Interpret client objectives and operational goals to provide tailored consultation on services and products

Coordinate with cross-functional teams to meet complex client needs, ensuring timely and efficient service delivery

Communicate technical results and service outcomes clearly and promptly, enabling confident client decisions

Work proactively with clients to resolve issues, build trust, and identify win/win solutions

Maintain open communication with clients and internal departments, including occasional after-hours responsiveness when client needs or time-sensitive issues arise

Serve as the client’s primary advisor for production planning, genetic services, and animal movement coordination

Collaborate closely with production teams to make informed service adjustments that align with evolving client goals

Support contracts, customer service agreements, and inventory management (cattle, embryos, semen)

Monitor feedback, identify trends, and propose process improvements to enhance the client experience

Develop long-term relationships based on trust, responsiveness, and transparency with both clients and colleagues

Actively support client retention and loyalty through thoughtful, goal-aligned service

Represent Trans Ova Genetics professionally in appearance, communication, and ethical decision-making

Participate in cross-departmental initiatives to improve services, systems, and client outcomes

Assist clients in the domestic movement of their embryos and semen

Maintain organization in shipping and receiving

Execute detailed documentation and preparation for shipments

Qualification

Animal ScienceClient Relationship ManagementConsultative SalesBovine GeneticsAgribusinessCRM ToolsCustomer ServiceProfessional DemeanorInterpersonal CommunicationProblem-SolvingTime ManagementAttention to Detail

Required

1 - 3 years of experience in a client-facing, consultative role within the agricultural or animal science sectors

Excellent interpersonal communication, problem-solving, and time management skills

Comfortable with technology, including Microsoft Excel, Word, PowerPoint, and CRM tools

Ability to manage competing demands independently while maintaining attention to detail

Professional demeanor with a strong commitment to customer service and ethical standards

Proven ability to maintain balance between responsiveness and personal boundaries in a flexible work environment

Preferred

Bachelor's Degree required; emphasis in Animal Science, Agribusiness, or related field preferred

Experience in bovine genetics, dairy, or beef production is highly desirable

Company

Trans Ova Genetics

Trans Ova Genetics is a biotechnology company that provides cattle breeding solutions.

Founded in 1980

Sioux Center, Iowa, USA

201-500 employees

http://transova.com

H1B Sponsorship

Trans Ova Genetics has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (2)

2023 (2)

2022 (2)

2021 (3)