Verra Mobility · 2 days ago
Vice President, Field Services
United States
Full-time
Hybrid
Director/Executive
7+ years expVerra Mobility is a global leader in smart mobility, developing technology-enabled solutions for safe and efficient movement. The Vice President, Field Services will lead the North American Field Services organization, focusing on operational excellence, innovation, and customer experience.
AutomotiveFleet ManagementPublic SafetySmart CitiesTransportation
Responsibilities
Lead and evolve the Field Services organization, including internal teams and third-party vendors, to deliver consistent, high-quality service across the U.S. and Canada
Oversee Command Center operations to ensure real-time monitoring, incident response, problem management, and service continuity
Direct Fleet Management strategy, optimizing asset utilization, maintenance, and lifecycle planning
Manage multiple operational P&Ls, including forecasting, budgeting, and performance tracking
Champion a customer-focused culture and lead change management initiatives that align with enterprise goals
Develop and execute strategic plans across people, processes, and technology to support growth and scalability
Collaborate with cross-functional teams to identify and resolve operational challenges, improve service delivery, and enhance field technician support
Apply continuous improvement methodologies such as Lean and Six Sigma to streamline processes and reduce defects
Monitor key performance indicators and use data analytics to drive decision-making and operational enhancements
Represent Field Services in executive forums, contributing to enterprise-wide strategy and planning
Other duties as assigned
Qualification
Required
BS/BA degree required
7+ years of experience leading Field Services operations
7+ years of experience leading Remote Technical Support (Command Center) operations
2+ years of experience leading Fleet Management operations
Experience leading geographically dispersed teams across North America or globally
Demonstrated success leading enterprise-wide initiatives at the executive level, including demonstrated skills ranging from work direction, motivation, coaching/feedback, and developing assigned staff with the expected outcome of consistently positive client experience and SLA attainment
Excellent organizational and time management skills, ability to take the initiative, use good judgment, demonstrate a strong sense of urgency and follow-up, and carry multiple projects through to completion
Qualified candidates will possess exceptional statistical/analytical skills, exemplary problem-solving abilities, and show initiative to get ahead of potential out-of-compliance processes
Proven track record of building and maintaining good internal and external working relationships
Demonstrated business process engineering/re-engineering experience using Six Sigma, Lean, or other formal process improvement methodology
Excellent verbal/written communication and presentation skills, including a collaborative management style
Preferred
MBA or Master's in Operations Management, Engineering, Supply Chain, or related field
Lean Six Sigma Training and Certification (Green belt or Black belt)
PMP (Project Management Professional)
ITIL4 Certification
Experience in the photo enforcement industry
Company
Verra Mobility
Verra Mobility provides smart mobility, traffic enforcement, and fleet solutions that improve road safety and transportation efficiency.
1001-5000 employees
H1B Sponsorship
Verra Mobility has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (7)
2023 (11)
2022 (13)
2021 (7)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$1B2021-03-19Post Ipo Debt· $1B
2017-01-19IPO
Leadership Team
Stacey Moser
Executive Vice President, Commercial Solutions
Cate Prescott
CPO & EVP
Recent News
2025-12-27
2025-12-09
2025-11-25
Company data provided by crunchbase