Customers Bank · 3 hours ago
Workday HR Data Analytics & Reporting Specialist
New York, NY
Full-time
Hybrid
Mid, Senior Level
$125K/yr - $150K/yr
5+ years expCustomers Bank is a super-community bank focused on delivering memorable customer experiences. They are seeking a detail-oriented HR Data, Reporting & Analytics Specialist responsible for collecting, managing, analyzing, and reporting on HR data to support data-driven decision-making and improve operational efficiency.
BankingCommercialFinancial ServicesVenture Capital
No H1B
Responsibilities
Design, develop, and maintain HR dashboards and reports (e.g., headcount, turnover, DEI, time to fill, performance metrics)
Ensure data integrity across HR systems (HRIS, ATS, LMS, etc.) through regular audits and validation processes
Generate reports with data to analyze workforce trends and provide actionable insights to HR leaders and business partners
Create custom reports for ad hoc requests and recurring cycles (e.g., compliance, audits, board reporting)
Translate complex data into executive-level summaries and visualizations
Manage reporting calendar to ensure timely delivery of key HR metrics and compliance reports
Support data submission requirements for internal and external audits, surveys, and benchmarking studies
Successful candidate will be focused on accuracy in data in reporting, delivery within agreed timelines, reduction in manual reporting efforts through automation and incorporating AI into solutions
Maintain personnel files and digital records in accordance with internal policies and compliance standards
Ensure the accuracy and integrity of HR data by regularly reviewing, auditing, and updating employee records across systems
Strong knowledge of data privacy laws and the handling of confidential information
Respond to routine inquiries related to HR processes and systems, escalating complex issues as needed
Collaborate with HR team members to support day-to-day operations and drive process consistency across the function
Assist with new hire onboarding activities, including system data entry, documentation review, background check coordination, and ensuring timely completion of onboarding tasks
Support HR initiatives and projects, including systems implementations, policy rollouts, and change management efforts
Track and follow up on deliverables, timelines, and resource plans in coordination with HR and cross-functional teams
Track and communicate project status to stakeholders, ensuring risks and issues are identified and mitigated
Support continuous improvement initiatives that align with HR strategic goals
Qualification
Required
Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered
Bachelor's degree in Human Resources, Business Administration, Data Analytics, or related field required
5-8 years of experience in HR analytics, reporting, or HR operations roles
Strong technical skills, business acumen, and experience in HR systems (Workday HCM and Reporting are required), reporting tools, and data governance
Strong data skills with tools such as Excel (advanced), Power BI, Tableau, or similar
Strong analytical and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Excellent attention to detail and data accuracy
Strong interpersonal and communication skills to collaborate with various stakeholders
Service mind-set that fosters collaboration, building strong relationships, and a 'Wow' experience for stakeholders
Proficient in HRIS platforms, with Workday required
Preferred
Financial industry experience a plus
Experience managing HR projects or cross-functional initiatives is highly desirable
Experience with SQL, Python, or other scripting tools for data extraction is a plus
Familiarity with project management tools (e.g., Asana, Smartsheet, Jira, Microsoft Project)
Company
Customers Bank
Customers Bank offers commercial, consumer, and specialty banking services.
Founded in 1997Washington, District of Columbia, USA
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$357.95M2025-09-03Post Ipo Equity· $150M
2019-12-10Post Ipo Debt· $74.75M
2014-12-30IPO
Leadership Team
Philip Watkins
Chief Financial Officer
Robert Fischer
Senior Vice President, Regional Chief Lending Officer
Recent News
GlobalFinTechSeries
2025-11-19
2025-11-19
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