OpenAI · 2 days ago
Senior IT Support Specialist
San Francisco, CA
Full-time
Onsite
Senior Level
5+ years expOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. In this role, you will handle advanced troubleshooting, lead process improvements, manage vendors, and drive technical projects to enhance OpenAI’s IT environment.
Artificial Intelligence (AI)Generative AIMachine LearningNatural Language ProcessingSaaS
Responsibilities
Improve Support Systems and Processes: Collaborate with cross-functional teams to identify opportunities for improvement, support the creation and maintenance of repeatable workflows (such as onboarding and device imaging), and contribute innovative ideas during IT team meetings
Collaborate across OpenAI: Work closely with cross-functional teams (Security, Facilities, People Ops, etc.) to ensure seamless employee experiences. Clearly articulate issues, potential solutions, and timelines to both technical and non-technical stakeholders
Act as Frontline IT Support: Serve as the primary point of contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests
Manage Vendors and Equipment: Coordinate with logistics team and vendors for procurement, repairs, and maintenance while managing hardware and software inventories to maintain secure, up-to-date, and standardized systems
Participate in on-call rotation: Join a scheduled helpdesk on-call rotation for priority incidents
Qualification
Required
Strong technical expertise in macOS (with a working knowledge of Windows as a plus)
Identity and device management (e.g., Azure AD, Jamf, Intune)
Enterprise collaboration tools like Google Workspace, Office 365, Slack, and Atlassian products
Excellent written and verbal communication skills
Ability to troubleshoot and problem-solve within Mac and macOS environments
Experience orchestrating high-production all-hands events, managing the AV and technical aspects
Experience with Jira for IT service management (ITSM)
Highly driven and motivated with a proactive approach to problem solving and continuous improvement
Precision and attention to detail in work
Customer-first mindset and ability to articulate technical details to diverse audiences
Proactive in process improvement and vendor management
Ability to mentor junior team members
Experience in automating workflows via scripting or low-code tools
Experience managing IT projects
Benefits
Relocation assistance is available.
Company
OpenAI
OpenAI is an AI research and deployment company that develops advanced AI models, including ChatGPT. It is a sub-organization of OpenAI Foundation.
201-500 employees
H1B Sponsorship
OpenAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (18)
2021 (10)
2020 (6)
Funding
Current Stage
Growth StageTotal Funding
$79BKey Investors
The Walt Disney CompanySoftBankThrive Capital
2025-12-11Corporate Round· $1B
2025-10-02Secondary Market· $6.6B
2025-03-31Series Unknown· $40B
Leadership Team
Sam Altman
CEO & Co-Founder
Greg Brockman
President, Chairman, & Co-Founder
Recent News
2026-01-06
2026-01-06
The Motley Fool
2026-01-06
Company data provided by crunchbase