PadSplit · 3 months ago
Host Support Advocate
United States
Full-time
Remote
New Grad, Entry Level
$50K/yr - $55K/yrPadSplit is a pioneering real estate platform operating in the shared housing industry, committed to providing affordable housing accommodations for low-income earners. The Host Support Advocate will provide advanced technical assistance and superior customer service to hosts, ensuring a seamless experience with the platform.
AssociationCommunitiesLifestyleProperty ManagementReal EstateResidential
No H1B
Responsibilities
Provides timely and accurate support to hosts across tickets, email, and phone, addressing a wide range of topics including policies, platform usage, and financial matters
Navigates complex situations with clarity, offering thoughtful options and guiding hosts toward effective resolutions
Helps hosts understand PadSplit’s policies and procedures, while ensuring they feel confident using the platform
Represents PadSplit with professionalism and care, building trust and delivering consistently positive host experiences
Keeps current on product updates and policy changes to provide relevant, accurate, and helpful guidance
Handles sensitive conversations with empathy, directness, and professionalism to mitigate escalations
Spots recurring issues and communicates them clearly, offering thoughtful suggestions for improvement when possible
Shares host feedback that contributes to product, policy, and service enhancements
Holds hosts accountable to company policies while maintaining a fair, respectful, and solutions-driven tone
Works cross-functionally with other teams to resolve host challenges and deliver comprehensive solutions
Qualification
Required
Adaptable and High-Energy: Thrives in fast-paced, ever-changing environments with a positive and resilient attitude
Customer-Centric Communicator: Enjoys engaging with people, confidently initiating conversations, and building rapport with new individuals
Exceptional Communication: Demonstrates strong verbal and written communication skills, able to convey ideas clearly and professionally
Empathetic yet Assertive: Strikes a healthy balance between compassion and confidence when navigating customer interactions
Tech-Savvy and Quick Learner: Proficient in using computers and open to learning new tools and technologies with ease
Creative Problem Solver: Navigates ambiguity by thinking critically and solving problems, even in the absence of clear guidelines—while remaining aligned with company policies
Versatile and Growth-Oriented: Willing and able to learn new skills or fill operational gaps as needed to support team success
Proactive Self-Starter: Takes initiative, demonstrates a strong work ethic, and maintains a cooperative and solution-focused approach
Benefits
Fully remote position - we swear!
Competitive compensation package including an equity incentive plan
National medical, dental, and vision healthcare plans
Company provided life insurance policy
Optional accidental insurances, FSA, and DCFSA benefits
Unlimited paid-time (PTO) policy with eleven (11) company-observed holidays
401(k) plan
Twelve (12) weeks of paid time off for both birth and non-birth parents
The opportunity to do what you love at a company that is at the forefront of solving the affordable housing crisis
Company
PadSplit
PadSplit is an affordable housing tech startup that provides a house-sharing service for the workforce.
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$35.24MKey Investors
Core Innovation CapitalTechstars
2023-01-01Series Unknown
2021-11-03Series B· $20.5M
2020-08-19Series A· $4.3M
Leadership Team
Atticus LeBlanc
Founder and Chief Executive Officer
Joel Glenny
Head Of Sales
Recent News
Company data provided by crunchbase