OpenAI · 1 day ago
Backend Software Engineer (Evals) – Support Automation Engineering
United States
Full-time
Remote
Mid, Senior Level
$255K/yr - $405K/yr
4+ years expOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The role of Backend Software Engineer involves designing and building eval infrastructure to measure the quality of support automation, focusing on collaboration with Data Science and Research teams to create robust backend systems and services.
Artificial Intelligence (AI)Generative AIMachine LearningNatural Language ProcessingSaaS
Responsibilities
Design eval pipelines that are reliable, reproducible, and extendable
Build the infrastructure for continuous eval monitoring frameworks (regression/drift monitoring, building robust golden datasets) along with feedback loops that ultimately strengthen support automation
Design, build, and maintain backend services and APIs to support intelligent automation and knowledge systems
Integrate and structure data across internal platforms, transforming it into formats optimized for use by downstream systems and AI workflows
Collaborate closely with data, research, and engineering teams to integrate OpenAI models into high-leverage workflows
Own the full development lifecycle of new backend systems and internal platform capabilities
Build with scale and maintainability in mind, while rapidly iterating on new ideas
Qualification
Required
4+ years of backend engineering experience at product-driven companies (excluding internships)
Proficiency in backend technologies. Our tech stack includes Python, FastAPI, and Postgres
Experience designing and scaling distributed systems, APIs, or data processing pipelines
Have experience building AI agents or applications, including designing evals and improving performance through prompting or scaffolding
Are familiar with evaluation methods for LLMs and have worked with patterns like multi-agent workflows, tool use, or long context
Experience creating production evals and/or measuring performance of ML/LLM models at scale
A pragmatic mindset. You're comfortable shipping iteratively while building toward a long-term vision
Company
OpenAI
OpenAI is an AI research and deployment company that develops advanced AI models, including ChatGPT. It is a sub-organization of OpenAI Foundation.
201-500 employees
H1B Sponsorship
OpenAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (18)
2021 (10)
2020 (6)
Funding
Current Stage
Growth StageTotal Funding
$79BKey Investors
The Walt Disney CompanySoftBankThrive Capital
2025-12-11Corporate Round· $1B
2025-10-02Secondary Market· $6.6B
2025-03-31Series Unknown· $40B
Leadership Team
Sam Altman
CEO & Co-Founder
Greg Brockman
President, Chairman, & Co-Founder
Recent News
2026-01-06
2026-01-06
The Motley Fool
2026-01-06
Company data provided by crunchbase