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Las Americas Immigrant Advocacy Center · 2 months ago

Support Coordinator

El Paso, Texas, United States

Full-time

Onsite

Mid Level

$15/hr - $17/hr

4+ years exp

Las Americas Immigrant Advocacy Center is a nationally recognized organization dedicated to serving immigrants and asylum seekers. They are seeking a part-time Legal Program Support Coordinator to manage client communications and provide administrative support to the legal team.

AdvocacyLaw EnforcementLegalNon Profit

Responsibilities

Coordinate all external client communication, including taking calls, returning voicemails, and responding to messages sent through electronic channels, including email, social media, text and faxes

Manage all incoming mail operations, including opening, logging and directing to appropriate staff members

Plan and schedule legal consultation appointments for potential clients. Coordinate systems and appointments with operations and legal staff in the management of legal consultations

Provide general administrative support and act as point of contact and liaison among the executive team, staff and members of the public

Collect payments and donations

Ensure the reception area and supply hub has adequate and accessible supplies (stationary, shipping supplies, etc.)

File, retrieve, and scan documents efficiently in electronic and paper filing systems

Track and safeguard all client related documents or payments in accordance with legal ethical duties of confidentiality

Uphold a strict level of confidentiality in all matters

Qualification

MS Office applicationsFluency in EnglishSpanish’s degreeGoogle SuiteExperience in immigrationLegal processes experienceProject managementAudio/visual technologyTraining in trauma-informed careProblem solvingCommunication skillsAttention to detail

Required

Bachelor's degree in criminal justice, psychology, political science, or other similar area of study

Fluency in English and Spanish

In-depth experience with entire MS Office applications, Google Suite, and advanced skills in the operation of such applications

Experience with audio/visual and conference calling technology

Strong organizational project management, problem solving skills and multitasking abilities

Solutions-oriented problem solver

Ability to communicate effectively with a wide array of current and prospective clients and partners

Excellent writing and verbal communication skills

Close attention to detail

Preferred

Four or more years of relevant experience

Experience in immigration, human rights, social justice, and anti-poverty policy issues

Experience with legal processes

Outstanding written and oral communications skills

Excellent attention to detail, organizational, and time management skills

Ability to work well autonomously and as a member of a highly- collaborative team

Training in trauma-informed care

Benefits

Las Americas contributes $177/month toward full time employee's health insurance fee, as shown in the enclosed enrollment packet form. Dental and vision are currently paid entirely by the employee.

The following paid holidays: New Year’s Holidays (December 31 to January 1st), Martin Luther King Day (3rd Monday in January), President’s Day (3rd Monday in February), César Chávez Day (March 31), Good Friday (Friday before Easter Sunday), Memorial Day (last Monday in May), Juneteenth (June 19), Independence Day (July 4), Labor Day (1st Monday in September), Indigenous Peoples’ Day (2nd Monday in October), Veteran’s Day (November 11), Thanksgiving Day (4th Thursday in November), Thanksgiving Friday (4th Friday in November), Winter Holidays (December 23 - January 2)

Comp time policy coordinated through the supervisor

Las Americas Immigrant Advocacy Center Workers Union contract benefits