Remitly · 2 weeks ago
Senior Product Operations Manager
Seattle, WA
Full-time
Hybrid
Senior Level
$144K/yr - $170K/yr
5+ years expRemitly is a company focused on providing secure and reliable financial services for customers sending money globally. The Senior Product Operations Manager will improve the end-to-end customer lifecycle experience by driving cross-functional execution, simplifying compliance, and ensuring operational efficiency.
Financial ServicesFinTechPayments
Responsibilities
Improve the customer experience by identifying friction points, developing solutions and drive cross-functional execution to improve conversion, retention, and LTV
Simplify compliance. Convert KYB/KYC/AML requirements into clear, scalable flows. Set explicit pass vs. step-up thresholds and only ask for extra information when needed
Reduce manual work. Cut reviews and support contacts by finding root causes and automating high value steps. Shorten review times and lower sideline rates
Keep fraud in check. Partner with Fraud and Analytics to monitor chargebacks and new patterns, tune controls to reduce false positives, and set market/feature fraud plans
Improve payments reliability. Identify top drivers of payment errors, work with Payments to fix them, and reduce customer effort and rework
Be data-driven. Dive deep across the funnel, analyze the data,, investigate anomalies, triangulate information, and turn findings into clear actions
Ship with quality. Map downstream impacts, run UAT and bug bashes, and land changes with solid training, SOPs, SLAs, and clear escalation paths
Build operating rhythms. Stand up dashboards and alerts (conversion, pass/fail, false positives, disputes, retention, LTV). Run weekly reviews and drive fast, data-backed fixes
Plan for scale. Partner with Ops to forecast support capacity and staffing for launches and peaks
Qualification
Required
5+ years of program/project management in tech; Experience in fintech/payments or similarly regulated, global environments preferable
Payments know-how. Familiar with cross-border money movement (payout networks, FX, treasury/settlement, reconciliation, fraud/risk) preferable
Data fluency. You define the right metrics, build/read dashboards, and use analysis to drive decisions and improvements
Excellent written and verbal communication. You write crisp docs and tailor your message for executives, engineers, and operations teams
Experience in managing complex, cross-functional work, managed dependencies and risks, and influencing teams you don't manage
Benefits
Flexible paid time off
Health, dental, and vision + 401k plan with company matching
Paid parental, medical, military and family care leave
Mental Health & Family Forming Benefits
Employee Stock Purchase Plan (ESPP)
Continuing education and travel benefits
Company
Remitly
Remitly is a mobile payments service that enables users to make person-to-person international money transfers.
1001-5000 employees
H1B Sponsorship
Remitly has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (76)
2024 (54)
2023 (59)
2022 (42)
2021 (25)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
$1.08BKey Investors
JP MorganVisaPayU GPO
2025-06-24Post Ipo Debt· $550M
2023-01-20Post Ipo Equity· $6.74M
2021-09-23IPO
Leadership Team
Matthew Oppenheimer
Chief Executive Officer
Vikas Mehta
Chief Financial Officer
Recent News
2026-01-03
2026-01-02
Company data provided by crunchbase