Remitly · 1 week ago
Senior Program Manager, Technical - Remitly Business
Burnaby, British Columbia, Canada
Full-time
Hybrid
Mid, Senior Level
$128K/yr - $150K/yr
5+ years expRemitly is a company dedicated to providing secure and reliable money management solutions globally. They are seeking a Senior Program Manager for the Remitly Business Team, responsible for enhancing the customer lifecycle experience and ensuring compliance while driving operational efficiency.
Financial ServicesFinTechPayments
Responsibilities
Improve the customer experience by identifying friction points, developing solutions and drive cross-functional execution to improve conversion, retention, and LTV
Simplify compliance. Convert KYB/KYC/AML requirements into clear, scalable flows. Set explicit pass vs. step-up thresholds and only ask for extra information when needed
Reduce manual work. Cut reviews and support contacts by finding root causes and automating high value steps. Shorten review times and lower sideline rates
Keep fraud in check. Partner with Fraud and Analytics to monitor chargebacks and new patterns, tune controls to reduce false positives, and set market/feature fraud plans
Improve payments reliability. Identify top drivers of payment errors, work with Payments to fix them, and reduce customer effort and rework
Be data-driven. Dive deep across the funnel, analyze the data,, investigate anomalies, triangulate information, and turn findings into clear actions
Ship with quality. Map downstream impacts, run UAT and bug bashes, and land changes with solid training, SOPs, SLAs, and clear escalation paths
Build operating rhythms. Stand up dashboards and alerts (conversion, pass/fail, false positives, disputes, retention, LTV). Run weekly reviews and drive fast, data-backed fixes
Plan for scale. Partner with Ops to forecast support capacity and staffing for launches and peaks
Qualification
Required
5+ years of program/project management in tech; Experience in fintech/payments or similarly regulated, global environments preferable
Payments know-how. Familiar with cross-border money movement (payout networks, FX, treasury/settlement, reconciliation, fraud/risk) preferable
Data fluency. You define the right metrics, build/read dashboards, and use analysis to drive decisions and improvements
Excellent written and verbal communication. You write crisp docs and tailor your message for executives, engineers, and operations teams
Experience in managing complex, cross-functional work, managed dependencies and risks, and influencing teams you don't manage
Benefits
Three weeks vacation
Health Benefits
Mental Health & Family Forming Benefits
Employee Stock Purchase Plan (ESPP)
Life Insurance & Disability
Continuing education and travel benefits
Company
Remitly
Remitly is a mobile payments service that enables users to make person-to-person international money transfers.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.08BKey Investors
JP MorganVisaPayU GPO
2025-06-24Post Ipo Debt· $550M
2023-01-20Post Ipo Equity· $6.74M
2021-09-23IPO
Leadership Team
Matthew Oppenheimer
Chief Executive Officer
Vikas Mehta
Chief Financial Officer
Recent News
Fintech News Philippines
2026-01-16
2026-01-03
2026-01-02
Company data provided by crunchbase