turbalance · 1 month ago
Technical Solutions Architect
San Francisco Bay Area
Full-time
Hybrid
Mid, Senior LevelTurbalance AI is an innovative, emerging startup that transforms AI laws. The role of Technical Solutions Architect involves being a key technical partner for customers throughout their lifecycle, providing guidance, support, and solutions to maximize platform value.
Computer Software
Responsibilities
Guide customers through onboarding, ensuring they are fully prepared and proficient in using our solutions
Conduct training sessions and develop enablement materials tailored to customer needs
Proactively identify opportunities for customers to maximize platform value
Act as a trusted technical advisor, offering best practices and solutions to common challenges
Provide hands-on support for solution setup and configuration within customer environments
Support API and system integrations with existing customer infrastructure
Diagnose and resolve technical issues, collaborating with engineering teams on complex problems
Troubleshoot connectivity, performance, and deployment challenges
Support the sales team with domain expertise and technical credibility
Demonstrate technical capabilities and solution fit during the sales process
Design integration approaches and implementation plans for prospective customers
Gather customer feedback and relay insights to product and engineering teams
Reduce workload on core engineering teams by handling customer-facing technical work
Provide responsive, dedicated customer engagement to build long-term relationships
Qualification
Required
Strong background working with diverse technology stacks, with ability to quickly learn and adapt to new technologies
Solid coding foundation with C++ and Python as must-haves; demonstrable understanding of robust software development principles
Understanding of the interplay between software and hardware behavior and performance (GPUs, CPUs, networking)
Proficiency with Kubernetes for deploying, scaling, and managing containerized applications
Genuine desire to help customers achieve their goals, with excellent communication and interpersonal skills; prior experience in deep, durable customer-facing technical roles
Ability to thrive in a fast-paced, multidisciplinary, dynamic environment while managing multiple priorities
Preferred
Experience with additional programming languages (PyTorch, Rust, Go)
Familiarity with cloud platforms (AWS, Azure, GCP)
Experience with OpenStack and/or Slurm
Knowledge of network operating systems and hardware (Arista, Cisco, Mellanox) and network engineering (especially switching)
Familiarity with AI/HPC networking protocols (RoCE and/or InfiniBand)
Demonstrable experience with performance characterization and profiling, especially for processors, memory systems, and networks
Experience with kernel debugging
Experience with LLM deployments, even at small scale
Background in infrastructure design, SLAs, system design, and incident response
Field Applications Engineering or similar hardware-focused customer engineering experience
Benefits
Competitive pay & perks –because great work deserves great rewards.
Work on your terms – flexible hours and remote-friendly culture.
Fast lanes, no red tape – flat hierarchies and rapid decision-making
Make it happen - your ideas aren’t just heard – they become reality.
Right place, right time –be part of our growth story and build a career-defining legacy.
Globality design – work with a diverse, international team across Germany and the US.
Work with the best – work alongside exceptional engineers and raise the bar together.
Company
turbalance
turbalance builds intelligent and adaptive simulation, orchestration and optimization of AI infrastructure.
Founded in 2024
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase