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Plymouth Rock Assurance · 3 days ago

Customer Service Representative - Personal Lines

Boston, MA

Full-time

Onsite

New Grad, Entry Level

$45K/yr - $50K/yr

Plymouth Rock Assurance is a leading insurance company that values professionalism and teamwork. The Customer Service Representative will manage inbound calls, process policy changes, and ensure customer satisfaction through effective communication and problem-solving.

Auto InsuranceFinancial ServicesInsurance

Responsibilities

Research customer and agent inquiries and elevate issues to Supervisor as needed

Accurately enter and update policy information in a timely fashion in accordance with established procedure and handle phone inquiries

Manage time efficiently and handle multiple tasks in a fast-paced work environment

Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts

Deliver first call resolution and make it easy for the customer

Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment

Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge

Qualification

Analytical skillsInterpersonal skillsCommunication skillsOrganizational skillsCustomer serviceDecision makingAttention to detailFlexibilityTeamworkProblem solving

Required

Above average interpersonal, listening, communication and organizational skills

Good analytical and decision making skills

High energy and motivation to follow up and take ownership

Bachelors or Associates Degree

Benefits

Paid time off

Free onsite gym at our Boston location

Tuition reimbursement

Low cost and excellent health insurance coverage options that start on Day 1 (medical, dental, vision)

Robust health and wellness programs

Auto and home insurance discounts

Matching donation opportunities

Annual 401(k) employer contribution

Various Paid Family leave options including Paid Parental Leave

Resources to promote professional development

Convenient locations and pre-tax commuter benefits

Company

Plymouth Rock Assurance

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Founded in 2001