Sepulveda Sanchez Accident Lawyers ยท 3 months ago
Sales Intake Manager | Sepulveda Sanchez Accident Lawyers
Los Angeles, CA
Full-time
Onsite
Entry, Mid Level
2+ years expSepulveda Sanchez Accident Lawyers is a personal injury firm dedicated to providing clarity and support to clients during vulnerable times. They are seeking a Sales Intake Manager to oversee the client intake process, ensuring prospective clients feel heard and supported while converting leads into signed clients.
Law Practice
Responsibilities
Intake Lifecycle Management: Own the client-facing intake process from initial contact through signed representation, handling calls, texts, web forms, and scheduled consultations to ensure clear next steps, persistent follow-up, and successful conversion
Lead Management and Case Screening: Handle screening and qualifying prospective clients against firm criteria, ensuring that case details are properly captured and transitioned to the legal team
Value Proposition and Objection Handling: Confidently communicate the firm's value proposition, address objections, and secure engagements that meet practice criteria, while coaching intake staff on scripts, bilingual communication, and empathetic tone
Success Metrics: Maintain accountability for personal intake metrics such as response speed, contact rates, follow-ups, and signed cases, adjusting approach as needed to improve results
Process Development and Improvement: Develop and maintain intake scripts, qualification checklists, and call frameworks aligned with personal injury standards including liability, damages, venue, and medical pathways, while ensuring conflict checks, insurance details, police reports, and medical information are captured and handed off accurately
CRM and Pipeline Optimization: Ensure CRM hygiene, accurate source attribution, and pipeline integrity, recommending improvements based on trends observed in blogs, FAQs, and client results content
Cross-Functional Collaboration: Partner with attorneys, pre-litigation teams, and marketing to absorb volume spikes during campaigns, align on case readiness, and support continuous improvement initiatives
Qualification
Required
Minimum of 2 years in sales, business development, or intake roles, with proven success in inbound lead conversion and closing; prior exposure to personal injury or professional services industries is highly valued
Demonstrated ability to convert inbound leads into signed clients through confident communication, objection handling, and consistent follow-up
Strong verbal and written communication that builds trust quickly and reflects the firm's emphasis on clarity and transparency
Strong proficiency in Spanish and English, enabling effective communication with a diverse client base
Familiarity with personal injury intake criteria and the consultative steps needed to support a trial-ready approach is a plus, but not required
High integrity, resilience, and adaptability with a growth mindset that aligns with a young, fast-moving office committed to hard work and genuine client care
Benefits
Salary & Bonus, based upon experience and KPI achievement
Medical and dental insurance
401(k) with employer match (after one year)
10 days of PTO in the first year, plus paid holidays and additional sick leave
Company
Sepulveda Sanchez Accident Lawyers
Sepulveda Sanchez Law is a personal injury law firm serving the Los Angeles and New York City areas.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase