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Vertiv · 1 hour ago

Digital Services Thermal Technical SME

Westerville, OH

Full-time

Hybrid

Senior Level

5+ years exp

Vertiv is hiring a Digital Services Specialist – Thermal SME to join their Digital Services team. In this role, you will be the subject matter expert for analyzing system data and driving insights that improve the performance of digitally enabled Thermal products, collaborating with various teams to ensure data accuracy and deliver innovative solutions.

Data CenterInformation TechnologyIT InfrastructureTelecommunications

No H1B

Responsibilities

Serve as the subject matter expert in interpreting parametric, telemetric, diagnostic, and alarm data for digitally enabled Thermal products

Partner with engineering, technical support, and field service teams to validate event data and ensure accuracy across digital platforms

Analyze and resolve performance issues, providing remediation strategies and technical guidance to field technicians and customers

Advance the analysis, validation, and troubleshooting of Thermal system data to improve reliability, efficiency, and service quality

Support the mapping and correlation of telemetry and diagnostic data to alarms, events, and incidents to enhance incident response

Collaborate on the integration and refinement of Thermal data models within Digital Services systems

Apply best practices and innovative approaches to optimize product management and drive continuous improvement

Lead the creation of technical documentation, knowledge articles, and support resources for Digital Services in relation to Thermal products

Monitor industry trends and emerging technologies, recommending process and platform enhancements

Participate in customer engagements, on-site escalations, special projects, and strategic initiatives as assigned

Qualification

Thermal systems diagnosticsData analysis platformsThermodynamics expertiseMachine learning conceptsData center operationsProprietary cloud platformsCustomer service skillsTroubleshooting skillsAnalytical skillsMechanical aptitudeLeadership skillsOrganizational skillsCommunication skills

Required

Bachelors' degree in Mechanical Engineering or equivalent experience required

Minimum of five years' experience interacting with customers at a technical level required within the Data Center environment

Working knowledge of digital service solutions, with a focus on leveraging these platforms to monitor, analyze, and troubleshoot data from Thermal systems

Experience and Knowledge of Vertiv Thermal products is a plus

Deep expertise in Thermodynamics and proven ability to analyze complex Thermal systems

At least 5 years of experience in Thermal systems diagnostics and remediation

Experience working with proprietary cloud-based platforms for data analysis is highly desirable

Understanding of machine learning concepts and their application in predictive analytics is a plus

Experience in data center environments is strongly preferred

Experience interfacing with global or international teams is a plus

Excellent writing and verbal communication skills

Excellent organizational and time management skills

Strong leadership skills with a proven ability to direct, build, and lead technical teams

Possess a positive attitude and flexibility in a rapidly changing environment

Detail oriented and self-motivated with the ability to work without direct supervision

Proficient PC skills including all Microsoft Office products and web-based technologies

Able to read and interpret electrical diagrams, drawings and blueprints

Strong skill sets: Customer service skills, troubleshooting skills, analytical skills, safety minded, Microsoft Office and web-based technology, mechanical aptitude

Interpersonal skills, professional, reliable, team player