Apply on Employer Site

Compass Group USA · 5 months ago

Regional Director of Operations

Lombard, IL

Full-time

Hybrid

Lead/Staff, Director/Executive

$130K/yr - $140K/yr

2+ years exp

CCL Hospitality Group is committed to exceptional hospitality and is seeking a Regional Director of Operations to oversee the growth and profitability of dining services across multiple senior living communities. This role involves providing strategic leadership, ensuring high-quality dining experiences, and managing a diverse team in a fast-paced environment.

AdviceFood and BeverageHospitalityProfessional Services

H1B Sponsor Likely

Responsibilities

Balance company goals and regulatory agency requirements with individual client objectives to create a personal program that meets resident needs

Conduct quarterly business reviews with client to make certain community objectives are being met, communicate industry trends, and ensure client has opportunity to share critical feedback

Actively participate in food service-related committees within assigned communities, or otherwise be involved in and visible at special events within each assigned facility, to demonstrate the company’s team approach and commitment to the community

Strong problem-solving and decision-making skills, with the ability to handle multiple priorities in a fast-paced multi-site environment

Flexibility to travel between communities within your region. Develop priority-focused consultation agendas in advance of visits. Ensure that community staff are given ample opportunity to schedule themselves to attend

Drive guest satisfaction by maintaining product and service quality standards; Periodic property inspections, ensuring completion of company training programs and initiating corrective action as necessary

Review resident surveys for service concerns and work with Executive Directors and the Director of Dining Services to address and resolve going forward

Understand and leverage company support teams and systems to meet region Key Performance Indicators

Collaborate with department heads, executive chefs, restaurant managers, and other team members to create innovative menus and dining concepts that meet and exceed guest expectations

Ensure responsible financial management of assigned communities. In partnership with leadership team, develop annual budgets to accurately forecast financial performance, monitor financial reports to ensure budgetary compliance, and implement policies to deliver financial results in accordance with those budgets

Timely completion of all daily, weekly or monthly reports as outlined in the corporate policy and procedures

Participate in the sales process by assisting with contract negotiations and leading new opening services for the transition of new business accounts

Collaborate with marketing team to develop and implement promotional initiatives, special events, and marketing campaigns to drive revenue and enhance resident experiences

Coach and support operations team to effectively manage wages and controllable expenses

Provide the vision, strategy, and tools to all team members to successfully execute their community dining program in order to exceed resident and client satisfaction

Exceptional leadership abilities, with a demonstrated ability to motivate, develop, and manage a diverse team

Provide both positive and negative feedback to department, team or individual staff members, identifying areas for improvement and implementing training programs, as needed, through onsite meetings, virtual meetings, telephone calls, one on one coaching

Recruit, train, mentor, and motivate a high-performing team of food and beverage professionals, fostering a culture of excellence and teamwork

Utilize an 'open door policy' to solicit employee feedback and address team member problems or concerns

Qualification

Senior living leadershipFoodBeverage managementFinancial managementMulti-site leadershipClient relationsTeam buildingProblem-solvingCommunication skillsMentoring

Required

Direct senior living leadership experience, with a strong emphasis on Independent Living (IL) dining and hospitality within premier CCRC environments

Demonstrated success supporting communities where 80% or more of the resident population is Independent Living

Working knowledge of Assisted Living and Skilled Nursing operations, including clinical coordination and regulatory considerations

Regional or multi-site leadership experience

Based in—or willing to relocate to—the Chicago metro area or a nearby central Midwest location

Ability to translate elevated front-of-house standards into scalable senior living operations, particularly within Independent Living settings

Strong background in food and beverage management

Exceptional financial management skills

Ability to build and lead diverse teams

Passion for delivering outstanding resident experiences

Strong problem-solving and decision-making skills

Flexibility to travel between communities within your region

Ability to drive guest satisfaction by maintaining product and service quality standards

Timely completion of all daily, weekly or monthly reports as outlined in the corporate policy and procedures

Participate in the sales process by assisting with contract negotiations and leading new opening services for the transition of new business accounts

Coach and support operations team to effectively manage wages and controllable expenses

Provide the vision, strategy, and tools to all team members to successfully execute their community dining program

Exceptional leadership abilities, with a demonstrated ability to motivate, develop, and manage a diverse team

Provide both positive and negative feedback to department, team or individual staff members

Recruit, train, mentor, and motivate a high-performing team of food and beverage professionals

Utilize an 'open door policy' to solicit employee feedback and address team member problems or concerns

Preferred

Bachelor's degree in business, health care or related field, or equivalent comparable experience

Confirmed ability to manage a team of six or more manager-level team members

Minimum of two years' experience in multi-unit management with a focus on Food Services

Strong track record of driving customer satisfaction

Proven ability to work effectively in an unstructured; fast paced and P&L environment

Shown ability to mentor and develop team members

Excellent written and verbal communication skills

Benefits

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off (varies by site/state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Company

Compass Group USA

Glassdoor3.5

Compass Group is redefining the food and facility services landscape with innovation and passion through the lens of what’s next.

Founded in 1994

Charlotte, North Carolina, USA

10001+ employees

https://www.compassgroupcareers.com

H1B Sponsorship

Compass Group USA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (57)

2024 (45)

2023 (49)

2022 (39)

2021 (26)

2020 (29)