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Delta Dental of Wisconsin · 3 months ago

Consumer Sales Representative

Stevens Point, Wisconsin, United States

Full-time

Onsite

Entry Level

2+ years exp

Delta Dental of Wisconsin is seeking a Consumer Sales Representative to support their contact center. The role involves responding to customer inquiries, assisting with insurance enrollment, and maintaining knowledge of products and services to provide excellent customer service.

DentalHealth CareHealth InsuranceOnline Portals

Comp. & Benefits

Responsibilities

Develop and maintain a thorough working knowledge of products and services

Develop and maintain a thorough working knowledge of Sales and Customer Relationship Management tools

Meet and Maintain Core Contact Center Key Performance Indicators to provide an excellent customer experience to all callers in queue

Responsible for providing accurate benefit design information and closing the sale of the products

Follow-up with prospects/customers to provide additional information to facilitate the sales process

Provide internal and external customer service for prospects and agents relating to benefit plan options, general plan inquiries, enrollment and billing and other issues as required. Customer service may be provided by chat, telephone, web, email or other type of communication

Participate in team meetings

Special projects and other duties as assigned

Qualification

Sales experienceCustomer Relationship ManagementResident AccidentHealth Insurance licenseMS Office SuiteAnalytical skillsPersuasive selling skillsProblem-solving abilitiesInterpersonal skillsWritten communicationOral communicationSelf-motivatedOrganizational skillsTeam-oriented

Required

High school diploma or equivalent with two years of sales related business experience

Sales and inbound/outbound contact center experience required

Must have or be willing to obtain Resident Accident and Health Insurance license and Non-Resident license in reciprocal states within 3 months (Delta Dental will facilitate process and provide study time)

Computer skills, including experience with MS Office Suite applications

Ability to actively listen and understand information to direct consumers to appropriate product

Ability to communicate information clearly and confidently to assist customers as needed

Strong interpersonal, written and oral communication skills

Self-motivated and directed

Analytical and problem-solving abilities

Ability to effectively prioritize and execute tasks

Must be well-organized and attentive to detail

Persuasive selling skills with strong customer service orientation

Experience working in a team-oriented, collaborative environment

Ability to operate a computer keyboard, mouse and to handle other computer components