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Avalara · 1 day ago

Senior Manager, Business Technology

United States

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

Avalara is an AI-first company that integrates AI into its workflows and products. They are seeking a Senior Manager of Business Technology to lead the technical execution and engineering delivery of their Salesforce Service Cloud platform, managing a team to enhance customer support experiences.

Artificial Intelligence (AI)ComplianceFinancial ServicesSoftwareTax Preparation

No H1B

Responsibilities

You will lead end-to-end technical delivery of enhancements and integrations within Salesforce Service Cloud, including system architecture, design reviews, and code quality

Manage a team of developers, engineers, business analysts, and technical consultants working in Agile/Scrum environments

Partner with product managers, architects, and partners to define solution requirements, technical roadmaps, and delivery plans

Improve performance, scalability, and reliability improvements across the Service Cloud platform

Oversee system stability and impose rigorous standards to ensure platform health

Ensure adherence to Salesforce development best practices, including secure coding, DevOps automation, and test-driven development

Guide AI adoption across their teams and projects

Qualification

Salesforce Service CloudSalesforce certificationsApexAI toolsAgile/ScrumIntegration patternsTechnical leadershipSystem architectureCode qualityPrompt EngineeringTeam management