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Caliola Engineering, LLC · 2 months ago

Technical IT Support Specialist

Colorado Springs, CO

Full-time

Onsite

Entry, Mid Level

$57K/yr - $89K/yr

2+ years exp

Caliola Engineering, LLC is a woman-owned small business focused on secure collaboration and resilient communications. They are seeking a Technical IT Support Specialist to provide first-level support for hardware and software issues, manage user accounts, and maintain IT assets.

Life ScienceSoftwareSoftware EngineeringWireless

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide first-level technical support for hardware, software, and network issues

Build, configure, and deploy laptops and desktops according to company standards

Track, organize, and maintain IT hardware and software inventory

Create and manage user accounts, groups, and IAM & RBAC access permissions

Support Microsoft 365 applications, manage Azure AD users, licenses, and security policies

Perform light troubleshooting and administration tasks on Linux systems

Maintain accurate records of IT assets, procedures, and support requests

Vulnerability scanning, patching, system hardening, security monitoring and triage

Interact with vendors (e.g., Dell and Microsoft) to resolve issues as they arise

Recommend solutions to streamline IT and cybersecurity processes

Work under supervision and independently to solve technical and business problems

Able to adapt and grow in a fast-paced, evolving environment

Qualification

Microsoft 365 administrationWindows Operating SystemsUser account managementAzure EntraIDLinux command lineIT asset managementVulnerability managementCompTIA Security+CompTIA A+Network+PowerShell scriptingCustomer service skillsCommunication skills

Required

High school diploma or equivalent

2 -- 5 years of IT help desk, desktop support, system administration or similar technical role

Excellent troubleshooting, communication, and customer service skills

Willing to learn new skills and contribute to team efforts

Strong knowledge of Windows Operating Systems and end-user device setup

Experience with Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive)

Familiarity with Azure EntraID (users, groups, licensing, conditional access)

Ability to assemble and configure laptops/desktops (hardware & software)

Understanding of IT asset and inventory management practices

Basic knowledge of Linux command line and system operations

Ensuring compliance with NIST 800-171 & 800-53 and DoD CMMC Level 2 and other regulatory frameworks

One or more relevant certifications, to include: CompTIA Security+ (must obtain within first 6 months of employment), MS Certified Azure Fundamentals, MS Certified Azure Data Fundamentals, MS 365 Certified Fundamentals, MS Certified Security, Compliance, and Identity Fundamentals

This position requires the ability to obtain and maintain a security clearance, which is issued by the U.S. Government. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information

Preferred

Associates degree or higher in Computer Science, Information Technology, Cyber Security, or a related field preferred

Active security clearance preferred

CompTIA A+, Network+, or other industry certifications

Experience working with vulnerability management and remediation

Experience with Intune or other endpoint management solutions

Familiarity with scripting (PowerShell, Bash) automation

In depth knowledge of macOS and IOS devices

Benefits

Subsidized health insurance

401(k) matching

Company

Caliola Engineering, LLC

Caliola Engineering, LLC’s staff of systems, security, and software engineers team with PhD researchers to identify and solve mission-critical problems for customers across the US Government.

Founded in 2019

Colorado Springs, Colorado, USA

51-200 employees