StepStone Hospitality · 3 months ago
Front Office Manager
Hampton Inn Cranberry
Full-time
Onsite
Mid LevelStepStone Hospitality is looking for a Front Office Manager to join their team at the Hampton Inn & Suites Cranberry Township. The role involves maintaining high standards of guest service, managing reservations, and ensuring financial security while enhancing guest satisfaction through employee development.
Hospitality
Responsibilities
Maintain standards of quality guest service
Oversees all problem resolution matters at the desk, breakfast area, operations area
Increase level of guest satisfaction by delivery of an exceptional product through employee development
Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates
Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security
Respond and resolve guest requests, complaints, or questions in a courteous and timely manner
Ability to accurately use various office and accounting software
Ability to assist with the design and preparation of statistical reports and presentations as needed
Attend required meetings
Ability to assist with various office tasks as needed
Ability to scrupulously follow all StepStone and hotel policies and procedures
Understands and communicates the StepStone mission and core values
Qualification
Required
Maintain standards of quality guest service
Oversees all problem resolution matters at the desk, breakfast area, operations area
Increase level of guest satisfaction by delivery of an exceptional product through employee development
Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates
Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security
Respond and resolve guest requests, complaints, or questions in a courteous and timely manner
Ability to accurately use various office and accounting software
Ability to assist with the design and preparation of statistical reports and presentations as needed
Attend required meetings
Ability to assist with various office tasks as needed
Ability to scrupulously follow all StepStone and hotel policies and procedures
Understands and communicates the StepStone mission and core values
Company
StepStone Hospitality
StepStone Hospitality specializes in management for full service hotel and restaurant operations.
Founded in 2009Providence, Rhode Island, USA
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Blair Wills
President/CEO
Thomas Russo
Chief Executive Officer and Managing Partner
Company data provided by crunchbase