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AvalonBay Communities · 17 hours ago

Portfolio Maintenance Manager

Walnut Creek, CA

Full-time

Onsite

Mid, Senior Level

3+ years exp

AvalonBay Communities is seeking a Portfolio Maintenance Manager to oversee and manage the maintenance operations and associate performance across a portfolio of three to six communities. The role involves leading teams, optimizing operations, and ensuring high maintenance standards to enhance resident satisfaction and operational efficiency.

HospitalityProperty DevelopmentProperty ManagementReal Estate

Growth Opportunities

Responsibilities

Act as a regional leader, partnering with Community Managers, Office Leadership, CapEx teams, and various departments to implement and monitor processes that improve associate and resident satisfaction

Collaborate on asset preservation and enhancement projects, provide input on CapEx planning, and contribute to operating budgets for development/acquisition opportunities

Participate in national workgroups or initiatives, represent the maintenance function, and contribute to broader organizational success

Lead and develop on-site Maintenance Managers and teams, providing coaching, direction, and performance feedback

Ensure proper staffing levels across communities and forecast resource needs based on community goals and challenges

Establish clear expectations and hold maintenance teams accountable for business strategy execution and company initiatives

Prepare, manage, and monitor operating budgets for assigned communities

Control expenses, align financial performance with company goals, and identify cost-saving opportunities without compromising quality or resident satisfaction

Oversee execution of preventative maintenance programs, vendor contracts, and service provider performance

Conduct or supervise Life Safety Evaluations (LSEs), Mechanical Evaluations (MEs), and ensure maintenance programs are aligned with AVB standards

Ensure disaster recovery protocols and emergency response tools are in place and followed across the portfolio

Support community teams in resolving maintenance-related resident concerns quickly and effectively

Conduct regular community inspections to ensure safety, cleanliness, and functionality standards are consistently met

Address customer satisfaction data through service surveys and drive improvements based on results

Ensure all operations comply with federal, state, and local regulations including fair housing, OSHA, and building codes

Maintain current certifications and licenses relevant to HVAC, electrical, plumbing, and other systems

Promote a safety-first culture across maintenance teams and ensure compliance with all AvalonBay policies

Qualification

Maintenance operations knowledgeFinancial performance managementVendor contract managementMicrosoft Office proficiencyHVAC certificationPlumbing certificationElectrical certificationCoaching skillsTeam leadershipOrganizational abilitiesProblem-solving abilitiesCommunication skills

Required

3+ years of experience in multi-family, commercial, hotel/resort, or retail property maintenance management

2+ years of direct supervisory experience required

Valid driver's license and automobile insurance

Strong knowledge of maintenance operations, including financial performance, staffing, and service standards

Experience managing third-party vendor contracts and overseeing capital projects

Proficiency with maintenance systems and Microsoft Office; familiarity with Corrigo, Ops Technology, and Foundation is a plus

Excellent communication, team leadership, and coaching skills

Strong organizational and problem-solving abilities

Ability to analyze KPIs, financial data, and implement improvements

Physical ability to inspect properties and perform tasks requiring walking, kneeling, and climbing as needed

Preferred

Multi-site oversight experience preferred (400+ units)

Certifications in HVAC, electrical, plumbing, boilers, or fire systems preferred

State/local certifications as required

Benefits

Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more.

Growth based on achievement and promotion from within.

Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).

A 20% discount on our incredible apartment homes.

A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.